Icelandic-speaking Customer Support Pro — Barcelona

Lingo-nova

Barcelona

On-site

EUR 17,000 - 21,000

Full time

38 hours ago

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Benefits offered by this job

Private health insurance after perman

Wellbeing program with Spanish lessons

Free group activities

Job summary

Lingo-nova is seeking an Icelandic-speaking advisor in Barcelona to help travellers have a smooth experience. You will be the link between international travellers and accommodation partners, maintaining high service quality across communications.

The role emphasizes customer support, clear communication, and a solution-driven mindset in a multicultural team, with a modern Barcelona office.

Qualifications

Icelandic at C2 / native level and advanced English.
Excellent written and spoken communication and interpersonal skills.
Comfortable with Office 365, CRM databases and internal platforms.
A solution-driven, problem-solving mindset.
A positive, motivated attitude for handling tricky customer situations.
A goal-oriented approach and openness to changing priorities and processes.
Familiarity with online accommodation platforms.
Customer service or contact center experience is valued.

Responsibilities

Identify and understand customer needs, listening carefully and responding clearly.
Mediate between travellers and accommodation partners around the world.
Clarify questions about services, payments and technical requirements by email and phone.
Give accurate information and follow established processes.