Icelandic-Speaking Travel Support Advisor, Barcelona

Blu; Barcelona; On-site; EUR 20,000 - 24,000; Full time

Benefits offered by this job

3 weeks training

Wellness program

27 days holiday/year

Spanish lessons

Job summary

Blu in Barcelona is seeking a Customer Support Advisor to connect international travellers with accommodation partners. You will be the main contact, handling inquiries by phone and email, and ensuring smooth service across interactions.

The role offers a temporary contract (38.5 hours per week) with a structured training program, language lessons, wellness activities, and 27 days of holidays. You must have Icelandic (C2) and advanced English, strong Office 365/CRM skills, and a passion for

Qualifications

• Icelandic at C2 level and advanced English proficiency.

Responsibilities

• Listen to, respond to, and mediate between international travellers and global accommodation suppliers.
• Clarify customer inquiries regarding service details, payments, and technical requirements via phone and email.
• Identify customer needs quickly and deliver clear, accurate information following set processes.
• Handle customer issues efficiently with a focus on high satisfaction and problem resolution.
• Maintain structured records using internal CRM tools and digital platforms.

Skills

Icelandic (C2)

English (Advanced)

Tools

Office 365

CRM databases

Web platforms

Job description

Blu in Barcelona is seeking a Customer Support Advisor to connect international travellers with accommodation partners. You will be the main contact, handling inquiries by phone and email, and ensuring smooth service across interactions.

The role offers a temporary contract (38.5 hours per week) with a structured training program, language lessons, wellness activities, and 27 days of holidays. You must have Icelandic (C2) and advanced English, strong Office 365/CRM skills, and a passion for