Icelandic speaking Customer Service Representative for Barcelona

The lemon Consulting; Barcelona; A distancia; EUR 32.000 - 46.000; Jornada completa

Descripción de la vacante

The Lemon Consulting is seeking an Icelandic-speaking Customer Service Representative to deliver exceptional support for guests and partners. You will be the primary contact, ensuring seamless travel and accommodation experiences, primarily remotely with potential hybrid arrangements.

You will assist with bookings, modifications, and inquiries via phone, email, and chat, resolving issues promptly and collaborating with internal teams on complex requests and payments.

Formación

• Native or near-native fluency in Icelandic with excellent English.
• Experience in customer support via phone, email and chat.

Responsabilidades

• Assist guests and accommodation partners with bookings, modifications and inquiries via phone, email, and chat.
• Resolve customer issues promptly with a focus on satisfaction.
• Collaborate with internal teams to handle complex requests and payments.

Conocimientos

Icelandic fluency

English fluency

Customer service

Problem solving

CRM software

Herramientas

CRM software

Chat/Email/Phone tools

Descripción del empleo

Location: Remote / Hybrid

Employment Type: Full-time

About the Role:

We are seeking an Icelandic-speaking Customer Service Representative to deliver exceptional support for customers and partners. You will act as the primary point of contact, ensuring seamless travel and accommodation experiences.

Key Responsibilities:

• Assist guests and accommodation partners with bookings, modifications, and inquiries via phone, email, and chat.
• Resolve customer issues promptly and efficiently with high attention to customer satisfaction.
• Collaborate with internal teams to handle complex requests and payments.

Requirements:

• Native or near-native fluency in Icelandic with excellent English.
• Strong customer-centric mindset and problem-solving skills.