Icelandic Speaking Travel Agent in Barcelona

Blu Selection; Barcelona; On-site; EUR 20,000 - 24,000; Full time

Benefits offered by this job

3 weeks training

Wellness program

27 days holiday/year

Spanish lessons

Job summary

Blu in Barcelona is seeking a Customer Support Advisor to connect international travellers with accommodation partners. You will be the main contact, handling inquiries by phone and email, and ensuring smooth service across interactions.

The role offers a temporary contract (38.5 hours per week) with a structured training program, language lessons, wellness activities, and 27 days of holidays. You must have Icelandic (C2) and advanced English, strong Office 365/CRM skills, and a passion for

Qualifications

• Icelandic at C2 level and advanced English proficiency.

Responsibilities

• Listen to, respond to, and mediate between international travellers and global accommodation suppliers.
• Clarify customer inquiries regarding service details, payments, and technical requirements via phone and email.
• Identify customer needs quickly and deliver clear, accurate information following set processes.
• Handle customer issues efficiently with a focus on high satisfaction and problem resolution.
• Maintain structured records using internal CRM tools and digital platforms.

Skills

Icelandic (C2)

English (Advanced)

Tools

Office 365

CRM databases

Web platforms

Job description

• Location: Barcelona, Spain
• Salary: €22,249 gross/year
• Languages: Icelandic (C2 level), English (advanced level)
• Anything else: Temporary contract (38.5h/week, shift window 09:00–20:00), 27 working days holiday/year, Spanish lessons & wellness program

WHAT'S THE PROJECT?

The project is that you bring your talent and your ambition to a global leader in customer experience, supporting one of the world's top online accommodation platforms. Based in Barcelona, you will join an international team operating in modern offices close to Glòries. You will receive 3 weeks of initial training and continuous personal coaching, while enjoying team activities, language lessons, and opportunities to grow your career in an exciting industry.

AND WHAT'S MY ROLE IN THIS?

As a Customer Support Advisor, you will act as the key point of contact between international travellers and accommodation partners worldwide, ensuring high-quality service across every interaction.

• Listen to, respond to, and mediate between international travellers and global accommodation suppliers
• Clarify customer inquiries regarding service details, payments, and technical requirements via phone and email
• Identify customer needs quickly and deliver clear, accurate information following set processes
• Handle customer issues efficiently with a focus on high satisfaction and problem resolution
• Maintain structured records using internal CRM tools and digital platforms

OK, AND WHAT DO YOU NEED?

• C2 level in Icelandic and advanced English (written and spoken)
• Strong user skills with Office 365, CRM databases, and web platforms
• Previous experience in customer service or contact center environments is valued
• Affinity with online accommodation tools and platforms
• Good communication, critical thinking, and structured problem-solving skills

THAT'S IT?

You're an empathetic, solution-oriented person who stays calm and positive when helping customers through complex situations. You bring an open mind to changing priorities, build great relationships with colleagues, and take pride in delivering practical outcomes every day.