Icelandic Customer Support Specialist (Barcelona)

Cross Border Talents; Barcelona; Presencial; EUR 24.000 - 28.000; Jornada completa

Descripción de la vacante

Cross Border Talents is seeking an Icelandic-speaking Customer Service Representative for our Barcelona-based team in Spain. You will be the first point of contact when issues arise, requiring patience and crisp communication to resolve inquiries efficiently.

Key duties include following up on open cases, supporting a collaborative team environment, and flagging recurring problems for upstream fixes. You will need to stay organized in a fast-moving, customer-facing role and be comfortable

Formación

• Ability to stay organized when handling multiple cases.
• Clear, professional communication, written and verbal.
• Comfortable in a fast-moving, customer-facing role.
• Tech-savvy and quick to learn internal systems.

Responsabilidades

• Follow up on open cases to prevent backlog.
• Contribute to a supportive, collaborative team environment.
• Flag recurring issues for root-cause fixes.
• Stay calm and clear with customers even when they are frustrated.

Conocimientos

Icelandic language

Customer service

Communication skills

Fast-paced environment

Descripción del empleo

Cross Border Talents is seeking an Icelandic-speaking Customer Service Representative for our Barcelona-based team in Spain. You will be the first point of contact when issues arise, requiring patience and crisp communication to resolve inquiries efficiently.

Key duties include following up on open cases, supporting a collaborative team environment, and flagging recurring problems for upstream fixes. You will need to stay organized in a fast-moving, customer-facing role and be comfortable