Ibiza Front Office Internship: Guest Experience & Growth

Mondrian Seoul Itaewon; Ibiza; On-site; EUR 8,900 - 16,000; Full time

Benefits offered by this job

Accommodation included

Lunch provided daily

Internship program with final project

Team-building activities

Job summary

Mondrian & Hyde Ibiza is offering a unique internship opportunity at Cala Llonga beach in Ibiza. You will assist the reception, provide personalised guest services, and coordinate events with the Guest Experience team.

Join an innovative, fast-growing hospitality group and gain hands-on experience across hotel operations, including cleanliness oversight and interdepartmental collaboration. Accommodation and development opportunities are included.

Qualifications

• EU Nationality is required.
• Fluent English and Spanish. Other Languages is a plus.
• Currently pursuing or recently completed a degree in Hospitality or a related field.
• The minimum duration of the internship will be five months, with a planned start date in April.
• Ability to work in a fast-paced environment and adapt to different tasks.
• Team-oriented mindset with a positive and proactive attitude.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Assist the reception desk with guest check-ins, check-outs, and reservations.
• Provide personalised services to guests, responding promptly to questions and requests.
• Collaborate with the Guest Experience team to organise and coordinate activities and special events for guests.
• Help supervise and maintain cleanliness standards throughout the property.
• Address guest complaints or issues, ensuring prompt and effective resolution.
• Help manage guest feedback and contribute to service improvement initiatives.
• Help coordinate cleaning schedules and staff shifts.
• Participate in training sessions and meetings to develop knowledge of hotel operations.
• Work closely with different departments to ensure smooth communication and coordination.

Skills

Fluent English

Fluent Spanish

Teamwork

Customer service

Problem solving

Education

Hospitality degree

Job description

Mondrian & Hyde Ibiza is offering a unique internship opportunity at Cala Llonga beach in Ibiza. You will assist the reception, provide personalised guest services, and coordinate events with the Guest Experience team.

Join an innovative, fast-growing hospitality group and gain hands-on experience across hotel operations, including cleanliness oversight and interdepartmental collaboration. Accommodation and development opportunities are included.