Hybrid Spain Field Service Team Leader – Growth & Ops

Tomra; Masanasa; Híbrido; EUR 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Premium Equipment

Up to 10% Annual Bonus

Company Car + Fuel/Charging Card

100% Company-Paid Extended Life Insur

Private health insurance affiliation

Fully Flexible Hybrid Work

All Travel Covered

Great Time Off - 29 calendar days

Long-Term Rewards

Continuous Learning

Team Fun

Descripción de la vacante

TOMRA Food is seeking a Team Leader - Field Service Engineers to lead our Spain-wide Field Service, combining people leadership with operational excellence and business development. You will guide a team responsible for installation, maintenance, and repair of our food sorting solutions, while driving performance, customer relations, and growth opportunities.

You will balance hands-on leadership with strategic service improvements, ensuring safety, efficiency, and high customer satisfaction

Formación

• Ideal candidate has multiple years of experience as Field Service Engineer or other internal Service Function.
• Previous leadership experience is preferred, whether through formal management or team leadership responsibilities.
• Bachelor's degree in Electrical, Electronic, Mechanical, Mechatronics, Industrial Engineering, or equivalent experience.
• Strong understanding of Field Service operations, customer support, and service delivery processes.
• Demonstrated ability to motivate, coach, and develop technical teams.
• Strong commercial awareness with the ability to identify and support business growth opportunities.
• Proven customer-focused mindset with a track record of delivering excellent customer experiences.

Responsabilidades

• Lead and develop a team of Field Service Engineers across Spain.
• Manage onboarding and integration of new team members.
• Monitor team performance and provide regular feedback.
• Drive service performance, customer relationships, and operational improvements.
• Foster a culture of collaboration, accountability, and continuous learning.
• Support recruitment and selection activities with the hiring manager.
• Promote TOMRA values, safety culture, and customer-first mindset.
• Manage workloads, schedules, and field coverage to maximize efficiency and wellbeing.
• Build and maintain strong relationships with key customers and stakeholders.
• Drive customer satisfaction, service quality, and long-term loyalty.
• Identify service sales opportunities and upgrades.
• Collaborate with Sales, Customer Success, and Service teams.
• Participate in customer meetings and service reviews.

Conocimientos

Leadership

Team Management

Field Service Operations

Customer Focus

Communication

English

Spanish

Educación

Bachelor's degree in Electrical, Electronic, Mechanical, Mechatronics, Industrial Engineering, or equivalent experience

Herramientas

CRM systems

ERP systems

Field Service Management software

Descripción del empleo

TOMRA Food is seeking a Team Leader - Field Service Engineers to lead our Spain-wide Field Service, combining people leadership with operational excellence and business development. You will guide a team responsible for installation, maintenance, and repair of our food sorting solutions, while driving performance, customer relations, and growth opportunities.

You will balance hands-on leadership with strategic service improvements, ensuring safety, efficiency, and high customer satisfaction