Team Leader Field Service Engineers

Tomra; Masanasa; Híbrido; EUR 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Premium Equipment

Up to 10% Annual Bonus

Company Car + Fuel/Charging Card

100% Company-Paid Extended Life Insur

Private health insurance affiliation

Fully Flexible Hybrid Work

All Travel Covered

Great Time Off - 29 calendar days

Long-Term Rewards

Continuous Learning

Team Fun

Descripción de la vacante

TOMRA Food is seeking a Team Leader - Field Service Engineers to lead our Spain-wide Field Service, combining people leadership with operational excellence and business development. You will guide a team responsible for installation, maintenance, and repair of our food sorting solutions, while driving performance, customer relations, and growth opportunities.

You will balance hands-on leadership with strategic service improvements, ensuring safety, efficiency, and high customer satisfaction

Formación

• Ideal candidate has multiple years of experience as Field Service Engineer or other internal Service Function.
• Previous leadership experience is preferred, whether through formal management or team leadership responsibilities.
• Bachelor's degree in Electrical, Electronic, Mechanical, Mechatronics, Industrial Engineering, or equivalent experience.
• Strong understanding of Field Service operations, customer support, and service delivery processes.
• Demonstrated ability to motivate, coach, and develop technical teams.
• Strong commercial awareness with the ability to identify and support business growth opportunities.
• Proven customer-focused mindset with a track record of delivering excellent customer experiences.

Responsabilidades

• Lead and develop a team of Field Service Engineers across Spain.
• Manage onboarding and integration of new team members.
• Monitor team performance and provide regular feedback.
• Drive service performance, customer relationships, and operational improvements.
• Foster a culture of collaboration, accountability, and continuous learning.
• Support recruitment and selection activities with the hiring manager.
• Promote TOMRA values, safety culture, and customer-first mindset.
• Manage workloads, schedules, and field coverage to maximize efficiency and wellbeing.
• Build and maintain strong relationships with key customers and stakeholders.
• Drive customer satisfaction, service quality, and long-term loyalty.
• Identify service sales opportunities and upgrades.
• Collaborate with Sales, Customer Success, and Service teams.
• Participate in customer meetings and service reviews.

Conocimientos

Leadership

Team Management

Field Service Operations

Customer Focus

Communication

English

Spanish

Educación

Bachelor's degree in Electrical, Electronic, Mechanical, Mechatronics, Industrial Engineering, or equivalent experience

Herramientas

CRM systems

ERP systems

Field Service Management software

Descripción del empleo

TOMRA Food is a multinational organisation and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximise food safety and minimise food loss by making sureEvery Resource Counts™, has been our strength for over 50 years.

At TOMRA, we want people toinnovate, showpassionin their work and beresponsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.

Join the resource revolution!

Job Description

Join TOMRA Food asTeam Leader - Field Service Engineersand play a key role in leading our Field Service operations across Spain. In this position, you will combine people leadership, operational excellence, and business development to ensure outstanding customer satisfaction, team performance, and sustainable service growth.

You will lead a team of Field Service Engineers responsible for the installation, maintenance, troubleshooting, and repair of our industry-leading food sorting solutions. Approximately 50% of your focus will be dedicated to leading and developing your team, while the remaining 50% will be focused on driving service performance, customer relationships, commercial opportunities, and operational improvements.

• Act as the first point of contact for team members regarding organizational support, guidance, and Health & Safety matters.
• Lead, coach, mentor, and develop a team of Field Service Engineers across Spain.
• Manage onboarding and integration of new team members.
• Monitor team performance, provide regular feedback, and support individual development plans.
• Foster a culture of collaboration, accountability, engagement, and continuous learning.
• Support succession planning and talent development initiatives.
• Participate in recruitment and selection activities together with the hiring manager.
• Lead by example, promoting TOMRA's values, safety culture, and customer-first mindset.
• Manage workloads, schedules, resource allocation, and field coverage to maximize efficiency and employee wellbeing.

Customer Service & Business Development

• Build and maintain strong relationships with key customers and stakeholders.
• Drive customer satisfaction, service quality, and long-term customer loyalty.
• Support business growth by identifying service sales opportunities, upgrades, modernization projects, spare parts opportunities, and additional service offerings.
• Work closely with Sales, Customer Success, and Service teams to maximize customer value.
• Follow up on escalated customer situations and ensure timely resolution and communication.
• Drive the team to achieve customer satisfaction, service performance, revenue, and profitability objectives.
• Participate in customer meetings, service reviews, and strategic discussions when required.

Operational Excellence & Technical Leadership

• Ensure efficient planning, dispatching, and utilization of field service resources.
• Maintain an overview of weekly dispatching activities and support service planning decisions.
• Implement and improve processes, procedures, and best practices to increase efficiency and quality.
• Support Field Service Engineers in resolving complex technical issues and customer escalations.
• When required, participate in customer interventions to support critical technical situations.
• Drive continuous improvement initiatives within the service organization.
• Develop business cases and proposals for operational and service improvements.
• Monitor service KPIs and implement corrective actions when necessary.

Projects & Change Management

• Participate in designated projects and cross-functional company initiatives.
• Lead and support organizational change initiatives.
• Collaborate with regional and global service teams to share best practices.
• Contribute to strategic initiatives that strengthen TOMRA's service organization and customer experience.

Qualifications

• Ideal candidate has multiple years of experience as Field Service Engineer or other internal Service Function.
• Previous leadership experience is preferred, whether through formal management or team leadership responsibilities.
• Bachelor's degree in Electrical, Electronic, Mechanical, Mechatronics, Industrial Engineering, or equivalent experience.
• Strong understanding of Field Service operations, customer support, and service delivery processes.
• Demonstrated ability to motivate, coach, and develop technical teams.
• Strong commercial awareness with the ability to identify and support business growth opportunities.
• Proven customer-focused mindset with a track record of delivering excellent customer experiences.
• Strong analytical and problem-solving skills in both technical and people-management environments.
• Excellent communication and interpersonal skills.
• Fluent in Spanish and English.
• Experience with CRM, ERP, or Field Service Management systems is highly desirable.
• Strong organizational and planning skills.
• Strong advocate for Health & Safety and compliance standards.
• Willingness to travel within Spain and occasionally across Europe (up to approximately 30 - 50%).
• Valid driving license and passport.

Additional Information

What we offer:

• Premium Equipment– Latest laptop, mobile phone, PPE & professional workwear
• Up to 10% Annual Bonus– Performance-based STI tied to your success & company goals
• Company Car + Fuel/Charging Card– Modern vehicle for work & private use according to Company Car Policy
• 100% Company-Paid Extended Life Insurance: In case of death & permanent disability
• Extra - Private health insurance affiliation offered at discounted rate
• Fully Flexible Hybrid Work– Home-based contract with modern work-life balance
• All Travel Covered– Expenses + full travel insurance paid by TOMRA
• Great Time Off -29 calendar days as holidays in accordance with our CBA
• Long-Term Rewards– Jubilee recognition every 5 years
• Continuous Learning– Tailored training & development via TOMRA Learn
• Team Fun– Regular social activities & events with great colleagues

TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic. Reasonable accommodations will be made and will be provided as requested by candidates taking part in all aspects of the selection process.