Field Service Engineer

Tomra; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Premium equipment

Annual bonus

Company car

Health insurance

Hybrid work model

Travel insurance

29 days holidays

Descripción de la vacante

TOMRA Food is seeking a Field Service Engineer to install, commission, operate and maintain our advanced sorting systems across Spain and Portugal, with a primary base in or around Madrid. The role combines hands-on engineering with proactive customer service and ongoing optimization of equipment in food processing environments.

You will diagnose issues, train customers, perform maintenance, and travel up to 80% (primarily within Spain) with some international trips.

Formación

• Technical education in Electronics, Electrical Engineering, Automation, Industrial Maintenance or related field.
• 3–5 years field service, industrial maintenance or technical customer support.
• Knowledge of analog/digital circuits, power supplies and PLCs.

Responsabilidades

• Perform field service activities: installation, commissioning, operation, testing, optimization, maintenance and repair of TOMRA equipment.
• Diagnose and resolve technical issues to ensure optimal machine performance and customer satisfaction.
• Carry out mechanical, electrical, electronic and optical adjustments and configurations.
• Provide customer training on operation and maintenance of TOMRA systems.
• Deliver technical support and guidance to maximize operational performance and reduce food waste.
• Prepare accurate service reports and collaborate with internal teams for excellent support.
• Travel as required; represent TOMRA as an ambassador of innovation.
• Maintain up-to-date knowledge of TOMRA technology and contribute to continuous improvement.

Conocimientos

Fluent Spanish

English (B2)

Troubleshooting

Reading schematics

IT networking

Customer service

Educación

Electronics / Electrical Engineering technical education

Herramientas

PLC systems

Industrial maintenance tools

Descripción del empleo

TOMRA Food is a multinational organisation and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximise food safety and minimise food loss by making sureEvery Resource Counts™, has been our strength for over 50 years.

At TOMRA, we want people toinnovate, showpassionin their work and beresponsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.

Join the resource revolution!

Job Description

Join our dynamic team at TOMRA Food as a Field Service Engineer, where you'll play a pivotal role in ensuring the seamless operation of our cutting-edge food sorting systems.

Our local TOMRA office is based in Valencia, and we are always looking for motivated people who want to be part of our organization. We are currently seeking an experienced Field Service Engineer who is based in or around Madrid.

We're looking for a highly skilled and motivated individual to take on the challenge of providing top-notch customer service, encompassing commissioning, operation, testing, integration, optimization, maintenance, training, and repair activities primarily in Spain and Portugal.

This role offers the perfect blend of hands-on work and independent problem-solving, making it an ideal fit for a passionate engineering enthusiast.

Role and Responsibilities:

• Perform field service activities including installation, commissioning, operation, testing, optimization, maintenance, and repair of TOMRA equipment.
• Diagnose and resolve technical issues, ensuring optimal machine performance and customer satisfaction.
• Carry out mechanical, electrical, electronic, and optical adjustments and configurations.
• Provide customer training on the operation and maintenance of TOMRA systems.
• Deliver technical support and expert advice to help customers maximize operational performance and reduce food waste.
• Prepare accurate service reports and collaborate with internal teams to ensure excellent customer support.
• Work with innovative, industry-leading technology and act as a TOMRA ambassador.
• Travel up to 80% of the time, primarily within Spain, with occasional international travel as required.

Qualifications

• Technical education in Electronics, Electrical Engineering, Automation, Industrial Maintenance, or a related field.
• 3 to 5 years of experience in field service, industrial maintenance, or technical customer support.
• Proven experience performing preventive and corrective maintenance on industrial equipment.
• Practical knowledge of analog and digital circuits, power supply systems, and PLCs. Required.
• Ability to read and interpret electrical schematics.
• Good understanding of IT, networking, and PC configuration.
• Fluent Spanish and a good command of English (minimum B2 level). Required.
• Strong troubleshooting, problem-solving, and customer service skills.
• Ability to build and maintain effective relationships with customers, colleagues, and stakeholders.
• Willingness to travel up to 80% of the time.
• Valid driver's license and a good driving record.

Additional Information

What we offer:

• Premium Equipment - Latest laptop, mobile phone, PPE & professional workwear
• Up to 10% Annual Bonus - Performance-based STI tied to your success & company goals
• Company Car + Fuel/Charging Card - Modern vehicle for work & private use according to Company Car Policy
• 100% Company-Paid Extended Life Insurance: In case of death & permanent disability
• Extra - Private health insurance affiliation offered at discounted rate
• Fully Flexible Hybrid Work - Home-based contract with modern work-life balance
• All Travel Covered - Expenses + full travel insurance paid by TOMRA
• Great Time Off -29 calendar days as holidays in accordance with our CBA
• Long-Term Rewards - Jubilee recognition every 5 years
• Continuous Learning - Tailored training & development via TOMRA Learn
• Team Fun - Regular social activities & events with great colleagues

TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic. Reasonable accommodations will be made and will be provided as requested by candidates taking part in all aspects of the selection process.