Hybrid Claims Operations Analyst - Barcelona (Tech-Driven)

HCC Service Company, Inc.; Barcelona; Hybrid; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid work

26 days annual leave

Private medical & dental insurance

Pension plan

Meal vouchers

Learning opportunities

Headspace wellbeing program

Office in Barcelona

Job summary

Tokio Marine HCC is seeking a Claims Operations Analyst in Barcelona to support delivery and continuous improvement of claims operations. You will work with colleagues across Europe, using technology to solve problems and streamline processes, and contribute to a range of projects.

The role requires a proactive, curious team player with strong English, attention to detail and analytical skills. The team operates in a hybrid model with a focus on improving efficiency and user experience.

Qualifications

• Excellent written and spoken English with the ability to communicate effectively with team members, IT and other stakeholders.
• Excellent attention to detail and a high level of accuracy.
• Strong analytical, problem-solving and data-analysis skills.

Responsibilities

• Rapidly learn and become proficient in systems and tools used by the function to improve, streamline and automate processes.
• Identify system defects, raise IT tickets and track resolution; be the go-to person for issue solving for the extended team.
• Produce end-to-end documentation of function processes for clarity and accuracy.
• Assist to generate and maintain reports to track claims department performance and efficiency.
• Collaborate on refining and optimising claims processes and procedures to improve efficiency, controls and user experience; identify improvement and automation opportunities and implement practical solutions.
• Assist the manager in handling a high volume of projects to ensure successful completion.
• Organize, prioritise and manage workflow to fulfil team requirements.
• Adhere to established best practices for claims processes and protocols.

Skills

English proficiency

Attention to detail

Analytical thinking

Job description

Tokio Marine HCC is seeking a Claims Operations Analyst in Barcelona to support delivery and continuous improvement of claims operations. You will work with colleagues across Europe, using technology to solve problems and streamline processes, and contribute to a range of projects.

The role requires a proactive, curious team player with strong English, attention to detail and analytical skills. The team operates in a hybrid model with a focus on improving efficiency and user experience.