Claims Operations Analyst - Hybrid Barcelona | Tech-Driven

Tokio Marine HCC – A&H Group; Bellprat; Hybrid; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Hybrid work

26 days annual leave

Private medical insurance

Dental insurance

Company pension plan

Life insurance

Accident insurance

Meal vouchers

Public transport contributions

Headspace access

Employee Assistance Programme

Wellbeing initiatives

Onsite gym

Job summary

Tokio Marine HCC in Barcelona is seeking a Claims Operations Analyst to support the delivery and improvement of claims operations across Europe. Based in Barcelona, you will report to the TME Claims Operations Manager and collaborate with IT and stakeholders.

Key responsibilities include learning systems, defect management, process documentation, reporting, and project support. Excellent English and strong analytical skills are essential.

Qualifications

• Excellent written and spoken English.
• Excellent attention to detail and a high level of accuracy.
• Strong analytical, problem-solving and data-analysis skills.
• Previous experience in a similar operational, analytical or technology-focused role.
• Experience in insurance or financial services, including Claims.
• Fluent in another European language.

Responsibilities

• Technology proficiency: Rapidly learn and become proficient in systems and tools used by the function, while proactively exploring and applying technology to improve, streamline and automate operational processes.
• Defect management: Proactively identify system defects, raise tickets with IT and track them through resolution.
• Process documentation: Produce detailed end-to-end documentation of function processes, ensuring clarity and accuracy.
• Reporting: Assist to generate and maintain reports to track claims department performance and efficiency.
• Procedures enhancement: Collaborate on refining and optimising claims processes and procedures to improve efficiency, controls and user experience.
• Project support: Assist the manager in handling a high volume of company’s projects ensuring their successful completion.
• Organize, prioritize, and manage workflow meticulously to fulfill both individual and team requirements.
• Adhere rigorously to the established best practices for claims processes and protocols.

Job description

Tokio Marine HCC in Barcelona is seeking a Claims Operations Analyst to support the delivery and improvement of claims operations across Europe. Based in Barcelona, you will report to the TME Claims Operations Manager and collaborate with IT and stakeholders.

Key responsibilities include learning systems, defect management, process documentation, reporting, and project support. Excellent English and strong analytical skills are essential.