Claims Operations Analyst

Tokio Marine Europe S.A. (TME); Barcelona; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid work

Annual leave 26 days

Private medical insurance

Pension plan

Meal vouchers

Headspace access

On-site gym

Job summary

Tokio Marine HCC is seeking a Claims Operations Analyst in Barcelona. You will support the delivery and improvement of claims operations, working with cross-European teams and stakeholders.

The role emphasizes technology-driven problem solving, process optimisation, and documentation to enhance efficiency and controls. You will contribute to a range of projects, collaborating with IT and business units while maintaining high standards of accuracy and timely reporting.

Qualifications

• Excellent written and spoken English; able to communicate with IT and stakeholders.
• Excellent attention to detail and accuracy.
• Strong analytical, problem-solving and data-analysis skills.

Responsibilities

• Learn and become proficient in systems and tools used by the function.
• Identify system defects and track them through resolution.
• Produce end-to-end documentation of function processes.
• Assist to generate and maintain reports to track performance and efficiency.
• Refine and optimise claims processes to improve efficiency and user experience.
• Support the manager in handling multiple projects and organize workflow.

Skills

English proficiency

Attention to detail

Analytical skills

Job description

Position: Claims Operations Analyst Location: Barcelona, Spain Reports to: TME Claims Operations Manager We will not accept any CVs via agencies. Tokio Marine HCC Tokio Marine HCC is a leading specialty insurance group with offices in the United States, the United Kingdom, Europe, Ireland, and other exciting locations. With the strength and stability that comes from being a member of the Tokio Marine group, and more than fifty years of growth, profitability, and stability, we offer important insurance products that most people don’t even know exist. Our products allow our customers to take on opportunity with confidence. Just as we invest in our company, we invest in our employees’ careers. We provide our employees a collaborative and rewarding environment within which to gain the knowledge, skills, and experience that lead to a rewarding career. In turn, our competitive salaries, attractive benefits, and potential for career growth allow you to take on opportunity with confidence.

About the role:

As a Claims Operations Analyst based in our Barcelona office, you will be employed by Tokio Marine Europe S.A. Sucursal en España, which trades under the Tokio Marine HCC name. Reporting directly to the TME Claims Operations Manager, you will support the effective delivery and continuous improvement of claims operations. We are looking for a passionate, curious and driven team player who enjoys using technology to solve problems, improve processes and support innovation. You will contribute to a range of projects and work with colleagues and stakeholders across Europe.

Key Responsibilities:

• Technology proficiency: Rapidly learn and become proficient in systems and tools used by the function, while proactively exploring and applying technology to improve, streamline and automate operational processes.
• Defect management: Proactively identify system defects, raise tickets with IT and track them through resolution. Be the go-to person for issues solving for the extended team.
• Process documentation: Produce detailed end-to-end documentation of function processes, ensuring clarity and accuracy.
• Reporting: Assist to generate and maintain reports to track claims department performance and efficiency.
• Procedures enhancement: Collaborate on refining and optimising claims processes and procedures to improve efficiency, controls and user experience. Identify improvement and automation opportunities, recommend and implement practical solutions.
• Project support: Assist the manager in handling a high volume of company’s projects ensuring their successful completion. Organize, prioritize, and manage workflow meticulously to fulfill both individual and team requirements. Adhere rigorously to the established best practices for claims processes and protocols.

Skills and Competencies Required:

• Excellent written and spoken English, with the ability to communicate effectively with team members, IT and other stakeholders.
• Excellent attention to detail and a high level of accuracy.
• Strong analytical, problem-solving and data-analysis skills.

Skills and Competencies Preferred:

• Previous experience in a similar operational, analytical or technology-focused role.
• Experience in insurance or financial services, including Claims.
• Fluent in another European language

Who you are:

• A productive, outcome-focused approach, with strong sense of ownership and accountability from initiation through to completion.
• Ability to plan and prioritise work effectively while managing competing priorities and deadlines.
• A proactive and resourceful working style, with the confidence to progress work independently and seek input when needed.
• Technical curiosity and a genuine interest in emerging technologies and their practical application to business challenges.

About the Team:

The Claims Operations team works across the Claims function, supporting colleagues across different lines of business and locations. We are a collaborative and hands-on team with a strong focus on making things work better. We are always looking for ways to simplify processes, reduce manual effort and make better use of technology and automation. Team members are encouraged to bring their own ideas, challenge existing ways of working and take ownership of improvements from initial idea through to implementation and delivery. We value ownership, curiosity and follow-through. We expect people to ask questions, find the information they need, communicate openly and take responsibility for the quality and completion of their work. We work as a team, share knowledge and rely on each other to deliver what we commit to.

What we offer:

• Hybrid workingwith the opportunity to work from home up to2 days per week 26 days' annual leave, increasing with length of service, plus theoptiontopurchaseadditionalholiday.
• Comprehensiveprivate medical and dental insurancefor you and your family
• Company-fundedpension plan, lifeinsuranceand accident insurance.
• Monthlymeal vouchersand contributions towards public transport, wellbeingactivitiesand home working expenses.
• Access to a wide range oflearning and development opportunities, including leadershipprogrammes,mentoringand online courses.
• A strong commitment tohealth and wellbeing, with access to Headspace, an Employee AssistanceProgramme, Mental Health FirstAidersand wellbeing initiatives.
• A collaborative workplace with regular social events, volunteeringopportunitiesand employee-led activities.
• Modern offices in Barcelona, including anonsite gym, complimentaryrefreshmentsand excellent facilities.
• The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package.

The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.

The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.Your success is our priority. In a world that is rapidly changing, TMHCC enables you to take on opportunities with confidence. At Tokio Marine HCC, we pride ourselves on hiring the smartest, most conscientious people, who want to make a difference no matter their background. And then we give them the support and trust they need. We’re always looking for curious, creative transformative thinkers who want to change the status quo and have a passion for doing the right thing. If this is you, then we want you on our team.