Hotel Reservations Manager -

ZEST Hotel & Resort Ibiza; Islas Baleares; On-site; EUR 42,000 - 62,000; Full time

Job summary

ZEST Resort & Spa in Ibiza is seeking a proactive Reservations Manager to lead the reservations team from day one of opening. You will oversee day-to-day enquiries, ensure accurate bookings and deliver a personalised guest experience, working closely with Revenue Management, Sales and Front Office.

Reporting to the Director of Revenue Management, you will embed processes in MEWS, develop pre-opening procedures, and drive direct bookings while maintaining excellent guest relationships across

Qualifications

• Experience leading a reservations team in luxury hotels or resorts.
• Knowledge of hotel reservations systems; MEWS experience desirable but not essential.
• Strong leadership style and ability to develop others.
• Commercial awareness: booking channels, rates, revenue management.
• Excellent organisation and attention to detail; strong communication skills.
• Fluent in English and Spanish; other languages a plus.

Responsibilities

• Lead, train and develop the reservations team with clear service standards.
• Establish pre-opening procedures, booking workflows and quality checks.
• Oversee reservations for rooms and villas, including amendments, cancellations and deposits.
• Manage telephone, email and online enquiries with focus on responsiveness and conversion.
• Ensure accurate application of rates and booking conditions in MEWS.
• Support pricing, availability and inventory controls with Revenue Management.
• Identify opportunities to increase direct bookings and upsell experiences.
• Coordinate group and negotiated bookings with Sales and operations.
• Monitor enquiry conversion, response times and team performance.
• Resolve booking queries and complaints professionally and with care.
• Communicate guest preferences and special requirements to Front Office.

Skills

Leadership

MEWS knowledge

Commercial awareness

Organization

Communication

English

Spanish

Tools

MEWS system

Job description

Reservations Manager | ZEST Resort & Spa, Ibiza

Location: Ibiza, Spain | Based on property

Help shape the guest journey from the very first enquiry.

ZEST Resort & Spa is a new luxury resort in Cap Negret, Ibiza, scheduled to open in April 2027. With 206 rooms and seven villas, destination dining, wellness facilities and a Beach Club, we are building a team that will bring warm, thoughtful hospitality to every part of the guest experience.

We are looking for a Reservations Manager to lead our reservations team and establish a professional, commercially focused operation ahead of opening.

This is an opportunity to shape the department from the outset—setting standards, developing your team and making booking with ZEST feel effortless.

Your role

You will manage the day-to-day reservations operation, ensuring enquiries are handled promptly, bookings are accurate and every guest receives a personalised service. Working closely with Revenue Management, Sales and Front Office, you will help convert enquiries into bookings and ensure a smooth handover from reservation to arrival.

Our property management system is MEWS, and you will play a key role in embedding effective processes and supporting the team to use it confidently.

What you’ll do

• Lead, train and develop the reservations team, setting clear service standards and performance expectations.
• Establish pre-opening procedures, booking workflows and quality checks.
• Oversee reservations for rooms and villas, including amendments, cancellations, deposits and special requests.
• Manage telephone, email and online enquiries with a focus on responsiveness, accuracy and conversion.
• Ensure rates, booking conditions and reservation details are correctly applied in MEWS.
• Work with the Director of Revenue Management to support pricing, availability and inventory controls.
• Identify opportunities to increase direct bookings, upsell room categories and promote relevant resort experiences.
• Coordinate group and negotiated bookings with Sales and operational teams.
• Monitor enquiry conversion, response times, booking accuracy and team performance.
• Resolve booking queries and complaints with professionalism and care.
• Ensure guest preferences and special requirements are communicated clearly to Front Office and other departments.

What you’ll bring

• Experience leading a reservations team within a luxury hotel or resort.
• Strong working knowledge of hotel reservations systems; MEWS experience is desirable but not essential.
• A confident, supportive leadership style and a commitment to developing others.
• Commercial awareness and an understanding of booking channels, rate structures and revenue management principles.
• Excellent organisation, attention to detail and communication skills.
• Confidence handling complex enquiries and building relationships with guests and booking partners.
• Professional fluency in English and Spanish; additional languages would be an advantage.
• Pre-opening experience would be an advantage.

You will help build a new luxury resort in Ibiza, with the opportunity to shape your department, develop your team and make a lasting contribution to the guest experience.