Hospitality Implementation & Adoption Specialist

Shiji Group; Barcelona; In loco; EUR 42.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Innovative technology environment

Multicultural team

Growth opportunities with Shiji

Company events and training

Descrizione del lavoro

Shiji is seeking a Training & Implementation Specialist to guide customers through onboarding and adoption of the ReviewPro platform. You will serve as trusted advisor during early customer lifecycle, delivering training and best practices to help clients achieve business objectives.

You will coordinate with Customer Success, Support and Product teams, manage timelines, track progress in CRM, and identify opportunities to expand product usage.

Competenze

• Experience in implementation, onboarding, customer success or related roles.
• Excellent communication, presentation, and training delivery skills.
• Strong relationship-building with a customer-centric approach.
• Highly organized with solid project management skills.
• Experience with hospitality, SaaS, or technology industries preferred.
• Proficient in English and Spanish; knowledge of additional languages is a plus.

Mansioni

• Serve as the primary contact for customers during implementation and onboarding.
• Manage timelines, milestones, and readiness activities for platform deployment.
• Deliver product training sessions and best-practice guidance.
• Build strong customer relationships and act as trusted advisor.
• Monitor onboarding progress and address challenges affecting success.
• Collaborate with internal teams to resolve issues and ensure satisfaction.
• Maintain accurate customer records in CRM and internal systems.
• Identify opportunities for increased adoption and upselling.

Conoscenze

Implementation

Onboarding

Customer Success

CRM systems

Project management

Training delivery

Descrizione del lavoro

Shiji is seeking a Training & Implementation Specialist to guide customers through onboarding and adoption of the ReviewPro platform. You will serve as trusted advisor during early customer lifecycle, delivering training and best practices to help clients achieve business objectives.

You will coordinate with Customer Success, Support and Product teams, manage timelines, track progress in CRM, and identify opportunities to expand product usage.