Hebrew Customer Specialist — Relocation & Perks

Cross Border Talents; Madrid; Presencial; EUR 25.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal Allowance

Health and Life Insurance

Relocation Package

Onsite Work

Descripción de la vacante

Cross Border Talents seeks a Customer Specialist in Madrid to be the first point of contact for customers across phone, email, chat, and other channels. You will understand needs, provide solutions, and guide users from initial contact to resolution.

The role requires fluent Hebrew and English, EU citizenship or Portuguese residency, and a proactive, detail-oriented mindset to deliver excellent service in a travel-focused environment.

Formación

• Language requirements: Fluent Hebrew (C1/C2) and English (B2).
• Eligibility: EU citizenship or valid Portuguese residency card.
• Skills: strong analytical, creative, and communication abilities.
• Mindset: professional, detail-oriented, proactive, eager to learn in travel domain.

Responsabilidades

• Provide friendly, professional customer support via phone, email, chat, and digital channels.
• Assist customers with inquiries related to orders, accounts, products, and services.
• Understand customer needs and provide accurate, clear information.
• Handle questions and concerns efficiently while maintaining a customer-focused approach.
• Record interactions and resolutions in internal systems accurately.
• Collaborate with internal teams to resolve issues quickly.

Conocimientos

Analytical skills

Creative thinking

Communication skills

Descripción del empleo

Cross Border Talents seeks a Customer Specialist in Madrid to be the first point of contact for customers across phone, email, chat, and other channels. You will understand needs, provide solutions, and guide users from initial contact to resolution.

The role requires fluent Hebrew and English, EU citizenship or Portuguese residency, and a proactive, detail-oriented mindset to deliver excellent service in a travel-focused environment.