Hebrew Customer Specialist — Health Insurance & Relocation

Cross Border Talents; Barcelona; Presencial; EUR 20.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal Allowance

Health Insurance

Life Insurance

Relocation Package

Onsite Work

Descripción de la vacante

Cross Border Talents in Barcelona is seeking a Customer Specialist to be the first point of contact for customers, providing professional, personalized support across inquiries, orders, accounts, products and services via phone, email, chat and other digital channels.

You will understand customer needs, deliver clear information, document interactions, and work with internal teams to resolve issues quickly while maintaining a positive, customer‑focused approach.

Formación

• Fluent in Hebrew (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency card.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field.

Responsabilidades

• Provide friendly, professional, and efficient customer support via phone, email, chat, and other digital channels.
• Assist customers with inquiries related to orders, deliveries, accounts, payments, products, and services.
• Understand customer needs and provide accurate, clear, and relevant information.
• Handle questions, complaints, and concerns efficiently while maintaining a positive and customer-focused approach.
• Support customers in navigating processes, platforms, products, and services.
• Accurately record customer interactions, requests, and resolutions in internal systems.
• Work closely with internal teams to ensure issues are resolved quickly and effectively.
• Identify recurring customer concerns and provide feedback to help improve processes and service quality.
• Stay up to date with company products, services, policies, and procedures through ongoing training.

Conocimientos

Hebrew (C1/C2)

English (B2)

Descripción del empleo

Cross Border Talents in Barcelona is seeking a Customer Specialist to be the first point of contact for customers, providing professional, personalized support across inquiries, orders, accounts, products and services via phone, email, chat and other digital channels.

You will understand customer needs, deliver clear information, document interactions, and work with internal teams to resolve issues quickly while maintaining a positive, customer‑focused approach.