Customer Service Specialist

Jobtailor; Madrid; Presencial; EUR 32.000 - 46.000; Jornada completa

Descripción de la vacante

Jobtailor in Madrid, Spain seeks a Customer Operations specialist to manage complex inquiries, escalations, and cross-functional processes within healthcare tech. You will analyze data, support UAT, and drive continuous improvement while ensuring compliance with quality requirements.

The role requires analytical mindset, bilingual English and Spanish, and experience with ERP/CRM systems such as SAP or Salesforce; familiarity with healthcare or regulated industries is a plus.

Formación

• 4+ years in customer service, customer operations, or related environment
• Proficiency in English and Spanish, written and verbal
• Experience handling complex customer situations and escalations
• Experience analyzing operational data and applying insights for improvements
• Experience with ERP/CRM systems like SAP or Salesforce
• Experience in healthcare, medical technology, life sciences, or regulated industries
• Experience participating in projects, transformations, or system implementations
• Experience supporting continuous improvement initiatives

Responsabilidades

• Act as a subject matter expert for complex customer inquiries and escalated issues
• Manage customer transactions, quotations, orders, and follow-up activities with accuracy
• Partner with internal stakeholders to resolve complex customer and operational matters
• Identify opportunities to improve processes and implement sustainable solutions
• Participate in projects, system implementations, and UAT activities
• Support compliance with company policies, procedures, and quality requirements
• Analyze operational data and performance trends to identify opportunities for improvement
• Support knowledge-sharing, onboarding, and training within Customer Care
• Remain involved in day-to-day customer care operations and interactions
• Support healthcare providers and contribute to patient care

Conocimientos

Customer Operations

Operational Data Analysis

Process Improvement

UAT - User Acceptance Testing

Cross-Functional Collaboration

Educación

Bachelor's degree or equivalent in related field

Herramientas

SAP

Salesforce

Microsoft Office

Descripción del empleo

• Act as a subject matter expert for complex customer inquiries, operational processes, and escalated issues
• Manage customer transactions, quotations, orders, and follow-up activities while ensuring operational accuracy and quality
• Partner with internal stakeholders to resolve complex customer and operational matters
• Identify opportunities to improve processes, simplify workflows, and implement sustainable solutions
• Participate in projects, system implementations, business initiatives, and User Acceptance Testing (UAT) activities
• Support compliance with company policies, procedures, and quality requirements
• Analyze operational data and performance trends to identify opportunities for improvement
• Support knowledge-sharing, onboarding, and training activities across the Customer Care team
• Remain actively involved in day-to-day customer care operations and customer interactions
• Support healthcare providers and contribute to patient care

Requirements

• High School Diploma with 4+ years, or Associate's Degree with 2+ years, or Bachelor's Degree with 1+ year of experience in customer service, customer operations, service support, or a related environment
• Professional proficiency in English and Spanish, both written and verbal
• Experience managing complex customer situations, escalations, or cross-functional operational processes
• Experience analyzing operational data and applying insights to support improvements
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word
• Experience supporting customers within healthcare, medical technology, life sciences, manufacturing, or other regulated industries
• Experience using Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) systems such as SAP or Salesforce
• Proficiency in additional languages
• Experience participating in projects, business transformation initiatives, or system implementations
• Experience supporting continuous improvement or operational excellence initiatives

Core Competencies

Demonstrates expertise in managing complex customer inquiries and operational processes while ensuring compliance with quality standards. Proficient in analyzing operational data to drive continuous improvement and support healthcare providers effectively.

Highest-signal resume keywords

• Customer Service Management
• Operational Process Improvement
• Data Analysis and Insights
• Bilingual Proficiency in English and Spanish
• Experience with ERP and CRM Systems

Hard Skills

• Customer Operations
• Operational Data Analysis
• Process Improvement
• User Acceptance Testing (UAT)
• Healthcare Support

Soft Skills

• Problem Solving
• Collaboration
• Communication

Industry Keywords

• Healthcare
• Medical Technology
• Life Sciences
• Regulated Industries

Tools & Technologies

• Microsoft Office
• SAP
• Salesforce