Head of Rooms Operations & Guest Experience

Bikini Island & Mountain Hotels; Islas Baleares; Presencial; EUR 50 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Friends' rates in partner hotels

Professional growth opportunities

Resumo da oferta

Bikini Island & Mountain Hotels is seeking a Rooms Operations Manager for a high-energy, market-leading property on Mallorca's south coast. You will oversee the rooms teams, coordinate front office, housekeeping and guest experience, and report KPIs to the GM and HQ.

Fluency in English and Spanish is essential, with a hands-on, design-minded approach that elevates service and guest satisfaction. Join a creative, multicultural team and help shape Bikini Guest Promises, SOPs and experiences.

Qualificações

• Seasoned leader with strong Rooms Division background (Front Office, Housekeeping, guest experience).
• Fluent English and Spanish; additional languages welcome.
• Hands-on, creative mindset to handle daily challenges and thrive in dynamic teams.
• Experience with hotel tech tools and SOPs; pre-openings a plus.
• Ability to build relationships and engage with guests and stakeholders.

Responsabilidades

• Represent the GM in his absence toward guests (MoD) and lead rooms operations.
• Strategically manage daily rooms operations and KPIs; report for GM & HQ.
• Support and train teams; implement Bikini Promises, SOPs and guest experiences.
• Ensure seamless information flow between hotel departments and HQ.
• Lead internal projects (sustainability, guest experiences) and monitor guest reviews.

Conhecimentos

Team leadership

Rooms Division

Guest experience

Communication

Multicultural teamwork

English

Spanish

Design affinity

Ferramentas

Opera Cloud

Lighthouse

Duve

HotelNetSolutions

Billbox

Descrição da oferta de emprego

Bikini Island & Mountain Hotels is seeking a Rooms Operations Manager for a high-energy, market-leading property on Mallorca's south coast. You will oversee the rooms teams, coordinate front office, housekeeping and guest experience, and report KPIs to the GM and HQ.

Fluency in English and Spanish is essential, with a hands-on, design-minded approach that elevates service and guest satisfaction. Join a creative, multicultural team and help shape Bikini Guest Promises, SOPs and experiences.