Guest Experience Intern - Atipico Madrid (m/f/d)

Habyt; Madrid; On-site; EUR 10,000 - 17,000; Part time

Benefits offered by this job

Welcome Package

Team Events

Career Growth

Wellhub Membership

Employee Discount

Impactful role

Job summary

Habyt is seeking a dynamic Guest Experience Intern to join our Atipico Madrid team. This role offers hands-on exposure to hospitality operations, guest services, and optimizing inventory to maximize guest satisfaction and revenue.

You will manage check-ins/outs, reservations, and VIP services, while collaborating with internal teams to ensure exceptional service in a fast-paced environment. Weekend and shift flexibility are required to succeed.

Qualifications

• 0-1 year of hospitality or customer service experience.
• Proven ability to exceed guest expectations and achieve high satisfaction.
• Excellent interpersonal, written and verbal communication, with diverse guests.
• Strong analytical and problem-solving skills with a proactive approach.

Responsibilities

• Manage guest check-in and check-out to ensure smooth transitions.
• Handle reservations and room inventory to optimize occupancy and revenue.
• Coordinate with internal teams to address guest requests and concerns promptly.
• Arrange pre-arrival services for VIPs, corporate clients and groups.
• Use analytical skills to track and optimize room inventory for new reservations.
• Identify ways to improve guest satisfaction and team performance.
• Maintain accurate guest data in the PMS and other IT systems following SOPs.

Skills

Guest relations

Excellent communication

Analytical thinking

Problem-solving

Team collaboration

Customer service

Tools

Google Suite

PMS/helpdesk

Google Drive

Job description

As the largest flexible housing company globally, our mission is to provide access to housing anywhere, for everyone. We're passionate about creating solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about hospitality and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place!

About The Project

This isn't just a new property; it's a game-changing brand set to redefine urban living. As part of a new concept that blends the best of traditional hospitality with cutting-edge flexible living solutions. Your role is vital in bringing this innovative vision to life, ensuring a seamless and exceptional experience for every guest and member.

The ideal candidate will oversee all operational aspects for both short-stay and long-stay guests, ensuring a seamless experience, maintaining high standards of guest satisfaction, and driving the property's financial performance. You will be instrumental in bringing this innovative concept to life, playing a pivotal role in ensuring exceptional service delivery and maximizing guest satisfaction.

About The Role

We are seeking a dynamic Guest Experience Intern to join our team at Atipico Madrid. This is an exciting opportunity to gain hands-on experience in the hospitality industry and learn what it takes to deliver exceptional service and maximize guest satisfaction in a fast-paced environment.

Your Responsibilities

• Manage guest check-in and check-out to ensure smooth transitions.
• Handle reservations and room inventory to optimize occupancy and revenue.
• Work with internal teams to address guest requests and concerns in a timely manner.
• Arrange pre-arrival services for VIPs, corporate clients, and groups.
• Use analytical skills to track and optimize room inventory for new reservations.
• Find ways to improve guest satisfaction and team performance.
• Keep accurate guest data in the Property Management System (PMS) and other IT systems, following Standard Operating Procedures (SOPs).

Your Qualifications

• 0-1 year of experience in a hospitality role or customer service industry, preferably in a hotel or serviced apartment.
• Proven ability to exceed guest expectations and achieve high satisfaction scores.
• Excellent interpersonal, written, and verbal communication skills, including the ability to connect with guests from diverse backgrounds.
• Strong analytical and problem-solving skills, with a proactive approach to addressing guest concerns.
• Proficiency in Google Suite, Google Drive, and PMS/helpdesk systems. Ability to work a rotating schedule, including weekends, public holidays, and various shifts.

What We Offer

• Welcome Package: Start your journey with us fully equipped—we'll provide the Habyt essentials and all the tech you need to get moving.
• Team Events: Connect and have fun with your colleagues at our regular, lively company events.
• Career Growth: From performance development plans to feedback sessions and competency matrices, we're here to help you grow and develop your skills even further.
• Wellhub Membership: Stay active with a subsidized Wellhub membership.
• Employee Discount: Unlock 20% off when staying at a Habyt Flex or Atipico property.
• Have an impact: Join a fast-growing company and be part of a diverse, international, and talented team.

If you're passionate about making every stay truly unforgettable and are excited to be part of a game-changing brand launch, we want to hear from you!