Global Hospitality Guest Experience Intern

Habyt; Madrid; Sur place; EUR 10 000 - 17 000; Temps partiel

Avantages offerts par ce poste

Welcome Package

Team Events

Career Growth

Wellhub Membership

Employee Discount

Impactful role

Résumé du poste

Habyt is seeking a dynamic Guest Experience Intern to join our Atipico Madrid team. This role offers hands-on exposure to hospitality operations, guest services, and optimizing inventory to maximize guest satisfaction and revenue.

You will manage check-ins/outs, reservations, and VIP services, while collaborating with internal teams to ensure exceptional service in a fast-paced environment. Weekend and shift flexibility are required to succeed.

Qualifications

• 0-1 year of hospitality or customer service experience.
• Proven ability to exceed guest expectations and achieve high satisfaction.
• Excellent interpersonal, written and verbal communication, with diverse guests.
• Strong analytical and problem-solving skills with a proactive approach.

Responsabilités

• Manage guest check-in and check-out to ensure smooth transitions.
• Handle reservations and room inventory to optimize occupancy and revenue.
• Coordinate with internal teams to address guest requests and concerns promptly.
• Arrange pre-arrival services for VIPs, corporate clients and groups.
• Use analytical skills to track and optimize room inventory for new reservations.
• Identify ways to improve guest satisfaction and team performance.
• Maintain accurate guest data in the PMS and other IT systems following SOPs.

Connaissances

Guest relations

Excellent communication

Analytical thinking

Problem-solving

Team collaboration

Customer service

Outils

Google Suite

PMS/helpdesk

Google Drive

Description du poste

Habyt is seeking a dynamic Guest Experience Intern to join our Atipico Madrid team. This role offers hands-on exposure to hospitality operations, guest services, and optimizing inventory to maximize guest satisfaction and revenue.

You will manage check-ins/outs, reservations, and VIP services, while collaborating with internal teams to ensure exceptional service in a fast-paced environment. Weekend and shift flexibility are required to succeed.