Part-Time Check-In & Guest Experience

Homeclub; Madrid; Hybrid; EUR 16,531 - 20,664; Part time

Benefits offered by this job

Flexible working hours

Free drinks

Internal growth opportunities

Discounts on properties

Job summary

A dynamic rental agency in Madrid is seeking Part-Time Check-In & Guest Experience Agents to welcome guests and ensure exceptional experiences upon arrival. Candidates should be fluent in English and Spanish, possess a driver's license, and enjoy flexible working hours. This role involves visiting properties across the city and offers an inclusive work environment with various perks including training and discounts.

Qualifications

• Comfortable driving an electric scooter.
• Positive and approachable demeanor.
• Availability for flexible shifts.

Responsibilities

• Welcome guests and ensure a smooth check-in experience.
• Deliver a memorable first impression.
• Ensure properties are guest-ready before arrival.
• Explain property features clearly.
• Resolve on-site issues professionally.
• Conduct property viewings when required.
• Collect and share guest feedback.

Skills

Fluent in English

Fluent in Spanish

Excellent communication skills

Service-oriented attitude

Job description

Homeclub Madrid, Community of Madrid, Spain

Part-Time Check-In & Guest Experience

Homeclub Madrid, Community of Madrid, Spain

At Homeclub, we manage over 1,500 move-in ready, professionally decorated apartments, all designed with our clients' comfort and lifestyle in mind.

Our goal is to make living well easy, wherever and whenever you choose. We started in Spain and are now expanding into the U.S. and Latin America.

We envision a world full of possibilities, where location is flexible and housing doesn’t limit your options. Help us turn this vision into a reality.

We are looking for talented individuals to join us on our exciting journey to redefine the rental market—from Madrid to the world.

About the Role

We are looking for Part-Time Check-In & Guest Experience Agents to welcome guests to our apartments, support their arrival, and ensure an exceptional first impression.

You will represent Homeclub in the most tangible way — being the face of our brand during each guest’s arrival. This role involves visiting different properties across the city, so being comfortable driving one of our electric scooters is essential.

This position is ideal for students, freelancers, or professionals seeking a flexible schedule who enjoy meeting people, communicating in multiple languages, and creating memorable experiences.

What You’ll Do

• Welcome guests across our portfolio of apartments in Madrid, ensuring a smooth and personalized check-in experience.
• Deliver a warm, professional, and memorable first impression, reflecting Homeclub’s premium service standards.
• Ensure each property is guest-ready before arrival (cleanliness, maintenance, amenities, Wi-Fi, etc.).
• Explain property features clearly, including access, appliances, and general usage.
• Resolve small last-minute issues on-site with agility and professionalism.
• Conduct property viewings for potential clients when required.
• Collect and share guest feedback with the operations and service teams to drive continuous improvement.

About You

• Fluent in English and Spanish (additional languages are a plus).
• Driver’s license and comfortable riding an electric scooter.
• Positive, approachable, and service-oriented attitude.
• Excellent communication and interpersonal skills.
• Availability to work flexible morning, afternoon, or weekend shifts.
• Previous experience in hospitality or customer service is a plus (but not required).

¿Why us?

• A charming office in the center of Madrid.
• An international work environment; we have more than 18 nationalities!
• On your birthday, we offer you a half day off.
• Culture of ownership, innovation, training and feedback.
• Flexible and dynamic work environment.
• Free Drinks: we always provide tea and coffee.
• After-work events and an amazing internal culture.
• Internal growth opportunities.
• Discounts at partner stores.
• Discounts on our properties for your family and you.

At Homeclub, we believe in creating a positive and inclusive work environment that empowers our team members to succeed. We’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.

Seniority level

Entry level

Employment type

Part-time

Job function

Customer Service

Industries

Hospitality