Key Account Manager (Weekends)

Homeclub; Madrid; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Free drinks

After-work events

Internal growth opportunities

Discounts at partner stores

Exclusive discounts on properties

Job summary

A property management company is seeking a Reservations & Guest Services Agent in Madrid. The role involves assisting customers throughout the booking process and providing outstanding service during their stay. Candidates should have 2–3 years of relevant experience, availability on weekends, and fluency in Spanish and English. The position offers a dynamic international environment and various perks, including internal growth opportunities and discounts on properties.

Qualifications

• 2–3 years of experience in front desk, reservations, or customer service roles.
• Availability to work during weekends.
• Proven ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Assist customers from inquiries to bookings.
• Provide support to tenants during their stay.
• Manage requests and resolve incidents promptly.

Skills

Customer service

Multitasking

Communication

Attention to detail

Fluent in Spanish and English

Job description

At Homeclub, we manage over 1,500 move-in ready, professionally decorated apartments, all designed with our clients' comfort and lifestyle in mind.

Our goal is to make living well easy, wherever and whenever you choose. We started in Spain and are now expanding into the U.S. and Latin America.

We envision a world full of possibilities, where location is flexible and housing doesn’t limit your options. Help us turn this vision into a reality.

We are looking for talented individuals to join us on our exciting journey to redefine the rental market—from Madrid to the world.

What you'll do

As a Reservations & Guest Services Agent, you will be at the heart of our operations, ensuring every guest enjoys a seamless booking process and a memorable stay. Your responsibilities will span across three key areas:

Reservations

• Turn inquiries into bookings by assisting customers throughout their journey—from selecting the perfect property to confirming their stay.
• Guide clients on location, pricing, and property features to ensure their needs are met.
• Accurately manage booking information and system updates.

Guest Services

• Provide attentive support to tenants during their stay, addressing their questions and concerns.
• Act as the main point of contact for guests, managing requests and resolving incidents promptly.
• Handle calls and communications professionally, ensuring exceptional service aligned with KPIs.
• Build strong relationships with clients, ensuring they feel valued and heard.

About you

• Availability to work during the weekends.
• 2–3 years of experience in front desk, reservations, or customer service roles, preferably in hospitality, serviced apartments, or residential buildings.
• Proven ability to manage multiple tasks in a fast-paced environment while maintaining attention to detail.
• Fluent in Spanish and English (C2/C1).

What We Offer

• A charming office in the heart of Madrid.
• An international work environment with more than 18 nationalities!
• A culture of autonomy, innovation, and feedback.
• Free drinks: Coffee and tea are always available.
• After-work events and an amazing internal culture.
• Internal growth opportunities.
• Discounts at partner stores.
• Exclusive discounts on our properties for you and your family.

We’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be an equal opportunity workplace.