Guest Experience Trainee

SmartRecruiters, Inc.; Islas Baleares; Presencial; EUR 6700 - 10.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Accommodation included

Lunch served daily

Internship program with final project

Team-building and events

Employee discounts

Descripción de la vacante

Ennismore presents an internship program at Mondrian Ibiza and Hyde Ibiza in Cala Llonga, Ibiza. The role offers hands-on experience in guest relations, check-in/out, and coordinated special requests in a fast-paced hotel environment.

Accommodation and daily lunch are provided; you will participate in an internship program with a final project presentation to the Excom & Head of Departments, joining an innovative international group.

Formación

• EU nationality is required.
• Fluent English and Spanish; other languages are a plus.
• Currently pursuing or recently completed a degree in Hospitality or a related field.
• Ability to work in a fast-paced environment with a team-oriented mindset.
• Strong problem-solving skills and attention to detail.

Responsabilidades

• Assist with check-in/check-out and provide a warm, personalized greeting.
• Coordinate details for anniversaries, honeymoons, birthdays, or guest preferences.
• Log incidents and collaborate with internal teams to resolve problems promptly.
• Ensure housekeeping, room service, maintenance, etc., are aligned with guest expectations.
• Arrange special in-room touches for VIP or returning guests following hotel protocols.
• Assist with surveys, departure interviews, and review monitoring on online platforms.
• Record preferences, habits, and useful notes for future stays.

Conocimientos

Fluent English

Fluent Spanish

Other languages a plus

Educación

Hospitality degree (pursuing or completed)

Descripción del empleo

¡Join us for a unique opportunity to showcase two one-of-a-kind lifestyle hotel brands coming to the idyllic Cala Llonga beach in Ibiza!

Mondrian Ibiza is a sleek wonderland with 154 guest rooms and highly designed public spaces, including an expansive terrace with bay views.

Hyde Ibiza is a festival-inspired food lovers paradise and showcase for music and nightlife, featuring 401 rooms with natural textures and artisan touches.

Together the properties will have 7 restaurant and bar outlets, ranging from premium sushi and an ocean-to-table Balearic fare, all of them highly programmed.

The hotels are operated by Ennismore, the fastest growing lifestyle hospitality company, in collaboration with Grupo Azul Mar Cala Llonga owned by Apollo.

Job Description

What you’ll do…

• Assist with the check-in/check-out process and provide a warm, personalized greeting.
• Contact guests to ensure everything is to their satisfaction (courtesy calls, in-person visits).
• Coordinate details for anniversaries, honeymoons, birthdays, or specific guest preferences.
• Listen to guest concerns, log incidents, and collaborate with internal teams to resolve problems promptly.
• Ensure housekeeping, room service, maintenance, etc., are aligned with guest expectations.
• Arrange special in-room touches for VIP or returning guests, following hotel protocols.
• Assist with surveys, departure interviews, and review monitoring on online platforms.
• Record preferences, habits, and useful notes for future stays.

Qualifications

What we are looking for:

• EU Nationality is required.
• Fluent English and Spanish. Other Languages is a plus.
• Currently pursuing or recently completed a degree in Hospitality or a related field.
• Ability to work in a fast-paced environment and adapt to different tasks.
• Team-oriented mindset with a positive and proactive attitude.
• Strong problem-solving skills and attention to detail.

Additional Information

What’s in it for you…

• A competitive package and plenty of development opportunities.
• Accommodation included.
• Lunch is served daily at the in-house restaurant.
• Be part of a complete Internship Program with a final project to present to the Excom & Head of Departments.
• Join an innovative and fast-growing international group committed not only to building new hotels but also to building a global brand.
• The opportunity to challenge the norm and work in a creative and rewarding environment.
• Be part of a team passionate about creating great hotel experiences and building a portfolio of brands.
• Great discounts at all Ennismore hotels and special discounts at numerous island businesses.
• Free subscriptions to Canva and Podimo.
• Activities to build an amazing team of students.
• Regular team meetings, from our team-building activities to our end-of-season super party; We work hard, but we know how to have fun!