Guest Experience Front Office Trainee

247 Media Limited; Ibiza; Presencial; EUR 18.000 - 24.000; Jornada completa

Descripción de la vacante

Mondrian & Hyde Ibiza is seeking staff to support guest services at its Cala Llonga location on Ibiza. The role involves assisting with check-ins, check-outs, and reservations, while delivering personalised service and quick responses to guest questions and requests.

You will collaborate with the Guest Experience team to plan activities and events, help supervise cleanliness standards, and address any guest concerns to ensure prompt resolution.

Responsabilidades

• Assist the reception desk with guest check-ins, check-outs, and reservations.
• Provide personalised services to guests, responding promptly to questions and requests.
• Collaborate with the Guest Experience team to organise and coordinate activities and special events for guests.
• Help supervise and maintain cleanliness standards throughout the property.
• Address guest complaints or issues, ensuring prompt and effective resolution.
• Help manage guest feedback and contribute to service improvement initiatives.
• Help coordinate cleaning schedules and staff shifts.
• Participate in training sessions and meetings to develop knowledge of hotel operations.
• Work closely with different departments to ensure smooth communication and coordination.
• Enter cases into Nubola and resolution.

Descripción del empleo

Mondrian & Hyde Ibiza is seeking staff to support guest services at its Cala Llonga location on Ibiza. The role involves assisting with check-ins, check-outs, and reservations, while delivering personalised service and quick responses to guest questions and requests.

You will collaborate with the Guest Experience team to plan activities and events, help supervise cleanliness standards, and address any guest concerns to ensure prompt resolution.