Ibiza Guest Experience Trainee

247 Media Limited; Ibiza; Presencial; EUR 21.000 - 25.000; Jornada completa

Descripción de la vacante

Mondrian Ibiza and Hyde Ibiza are seeking guest-focused hospitality professionals to join our front desk team on Ibiza. You will greet guests, handle check-in and check-out, and coordinate special requests to ensure memorable stays on Cala Llonga beach.

As part of the reception, you will log guest preferences, respond to concerns, and collaborate with housekeeping, maintenance, and food & beverage teams to meet high standards of service.

Responsabilidades

• Assist with the check-in/check-out process and provide a warm, personalized greeting.
• Contact guests to ensure everything is to their satisfaction (courtesy calls, in-person visits).
• Coordinate details for anniversaries, honeymoons, birthdays, or specific guest preferences.
• Listen to guest concerns, log incidents, and collaborate with internal teams to resolve problems promptly.
• Ensure housekeeping, room service, maintenance, etc., are aligned with guest expectations.
• Arrange special in-room touches for VIP or returning guests, following hotel protocols.
• Assist with surveys, departure interviews, and review monitoring on online platforms.
• Record preferences, habits, and useful notes for future stays.

Descripción del empleo

Mondrian Ibiza and Hyde Ibiza are seeking guest-focused hospitality professionals to join our front desk team on Ibiza. You will greet guests, handle check-in and check-out, and coordinate special requests to ensure memorable stays on Cala Llonga beach.

As part of the reception, you will log guest preferences, respond to concerns, and collaborate with housekeeping, maintenance, and food & beverage teams to meet high standards of service.