Front Office Trainee

247 Media Limited; Ibiza; Presencial; EUR 18.000 - 24.000; Jornada completa

Descripción de la vacante

Mondrian & Hyde Ibiza is seeking staff to support guest services at its Cala Llonga location on Ibiza. The role involves assisting with check-ins, check-outs, and reservations, while delivering personalised service and quick responses to guest questions and requests.

You will collaborate with the Guest Experience team to plan activities and events, help supervise cleanliness standards, and address any guest concerns to ensure prompt resolution.

Responsabilidades

• Assist the reception desk with guest check-ins, check-outs, and reservations.
• Provide personalised services to guests, responding promptly to questions and requests.
• Collaborate with the Guest Experience team to organise and coordinate activities and special events for guests.
• Help supervise and maintain cleanliness standards throughout the property.
• Address guest complaints or issues, ensuring prompt and effective resolution.
• Help manage guest feedback and contribute to service improvement initiatives.
• Help coordinate cleaning schedules and staff shifts.
• Participate in training sessions and meetings to develop knowledge of hotel operations.
• Work closely with different departments to ensure smooth communication and coordination.
• Enter cases into Nubola and resolution.

Descripción del empleo

About Us

Mondrian & Hyde Ibiza

Join us for a unique opportunity to showcase two one-of-a-kind lifestyle hotel brands coming to the idyllic Cala Llonga beach in Ibiza!

Mondrian Ibiza is a sleek wonderland with 154 guest rooms and highly designed public spaces, including an expansive terrace with bay views.

Hyde Ibiza is a festival-inspired food lovers paradise and showcase for music and nightlife, featuring 401 rooms with natural textures and artisan touches.

Together the properties will have 7 restaurant and bar outlets, ranging from premium sushi and an ocean-to-table Balearic fare, all of them highly programmed.

The hotels are operated by Ennismore, the fastest growing lifestyle hospitality company, in collaboration with Grupo Azul Mar Cala Llonga owned by Apollo.

What you’ll do…

• Assist the reception desk with guest check-ins, check-outs, and reservations.
• Provide personalised services to guests, responding promptly to questions and requests.
• Collaborate with the Guest Experience team to organise and coordinate activities and special events for guests.
• Help supervise and maintain cleanliness standards throughout the property.
• Address guest complaints or issues, ensuring prompt and effective resolution.
• Help manage guest feedback and contribute to service improvement initiatives.
• Help coordinate cleaning schedules and staff shifts.
• Participate in training sessions and meetings to develop knowledge of hotel operations.
• Work closely with different departments to ensure smooth communication and coordination.
• Enter cases into Nubola and resolution.