Guest Experience Intern: Training, Meals & Perks

IHG Hotels & Resorts; Barcelona; On-site; EUR 6,700 - 10,000; Part time

Benefits offered by this job

Uniform and laundry service

IHG training programs

Discounted international room rates

Meals on shift

Fun, engaging environment

Job summary

IHG Hotels & Resorts in Barcelona invites a hospitality student to join our team as an intern. You will welcome guests, assist with check-in, and guide guests on hotel services and locations. Expect training, teamwork, and exposure to high standards of service.

Requirements include ongoing hospitality studies, at least a 4-month agreement, English fluency, and a proactive, customer-focused attitude.

Qualifications

• Currently studying bachelor’s degree in hospitality or related field.
• Possibility to sign an agreement with your school for at least 4 months.
• Previous hotel knowledge and operational experience valuable.
• Must be fluent in English.
• Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

Responsibilities

• Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests.
• Check guests in, provide information on hotel services and room location.
• Ensure required identification is taken from guests at check-in in line with local legislative requirements.
• Answer phones in a prompt and courteous manner.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
• Accommodating general and unique requests.

Skills

English fluency

Customer service

Education

Hospitality degree

Job description

IHG Hotels & Resorts in Barcelona invites a hospitality student to join our team as an intern. You will welcome guests, assist with check-in, and guide guests on hotel services and locations. Expect training, teamwork, and exposure to high standards of service.

Requirements include ongoing hospitality studies, at least a 4-month agreement, English fluency, and a proactive, customer-focused attitude.