Global Trade IT Solutions Manager — Customs (Hybrid, Madrid)

Liebherr Group; Madrid; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Meal vouchers

Life and accident insurance

Premium private health insurance

Flexible remuneration

Hybrid working model

Training opportunities

International environment

Job summary

Liebherr Group is expanding its IT Shared Services in Madrid to deliver the global trade IT solutions. The Service Manager will own end-to-end service delivery, work with global stakeholders, and drive improvements in customs-related IT services.

The role requires 5+ years in trade or customs, strong IT project management, and business fluency in English, with some international travel. Hybrid work setup in Madrid is offered.

Qualifications

• Bachelor’s or Master’s degree in Business Informatics, Industrial Engineering, or similar.
• 5+ years in shipping or customs; Customs Manager background preferred.
• Experience in IT project management is an advantage.
• Knowledge of global trade processes, customs clearance and compliance.
• Business fluent in English.

Responsibilities

• Plan: align demand planning with IT and Customs strategy and set the service roadmap.
• Build: document requirements and coordinate with developers and vendors.
• Deliver: lead projects, manage timelines, budget and quality.
• Run: provide operational support and monitor KPIs and SLAs.
• Coordinate cross-system integrations (ERP, logistics, trade compliance tools).

Skills

Global trade

IT project management

Business English

Stakeholder management

Communication skills

Education

Bachelor/Master degree

Tools

ITIL

Job description

Liebherr Group is expanding its IT Shared Services in Madrid to deliver the global trade IT solutions. The Service Manager will own end-to-end service delivery, work with global stakeholders, and drive improvements in customs-related IT services.

The role requires 5+ years in trade or customs, strong IT project management, and business fluency in English, with some international travel. Hybrid work setup in Madrid is offered.