Service Manager - Global Trade IT Solutions (m/f/d)

Liebherr Group; Madrid; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Meal vouchers

Life and accident insurance

Premium private health insurance

Flexible remuneration

Hybrid working model

Training opportunities

International environment

Job summary

Liebherr Group is expanding its IT Shared Services in Madrid to deliver the global trade IT solutions. The Service Manager will own end-to-end service delivery, work with global stakeholders, and drive improvements in customs-related IT services.

The role requires 5+ years in trade or customs, strong IT project management, and business fluency in English, with some international travel. Hybrid work setup in Madrid is offered.

Qualifications

• Bachelor’s or Master’s degree in Business Informatics, Industrial Engineering, or similar.
• 5+ years in shipping or customs; Customs Manager background preferred.
• Experience in IT project management is an advantage.
• Knowledge of global trade processes, customs clearance and compliance.
• Business fluent in English.

Responsibilities

• Plan: align demand planning with IT and Customs strategy and set the service roadmap.
• Build: document requirements and coordinate with developers and vendors.
• Deliver: lead projects, manage timelines, budget and quality.
• Run: provide operational support and monitor KPIs and SLAs.
• Coordinate cross-system integrations (ERP, logistics, trade compliance tools).

Skills

Global trade

IT project management

Business English

Stakeholder management

Communication skills

Education

Bachelor/Master degree

Tools

ITIL

Job description

The team Global Business Solutions within the IT@Components Shared Services acts as the central IT service provider for the Liebherr Group. Our task is to provide standardized, efficient and scalable IT services regarding global trade and compliance for the production and sales companies. Employees from several companies in Germany, France, Austria and Switzerland work in our IT@Components organization. We would now like to expand our global cooperation with employees in Spain. Service Manager - Global Trade IT Solutions (m/f/d). The Service Manager - Global Trade IT Solutions is responsible for the end‑to‑end provision, development, and continuous improvement of the IT service “customs solutions” for the Liebherr Group. The role combines service ownership, process expertise, project leadership, and technical coordination across global stakeholders. The working location for this position will be in Madrid city where we are currently setting up a new office. We operate a hybrid model, requiring at least 40% of the working time on-site.

Creating passion: your responsibilities

Plan:

• Align demand planning with the overall IT and Customs strategy to ensure service relevance and future readiness.
• Assess impacts, risks, and dependencies of new demands across processes, systems, and organizational units.
• Maintain and refine the long term service roadmap based on regulatory changes, technology evolution, and business priorities.

Build:

• Document business requirements in a structured and comprehensive manner.
• Collaborate with developers and the software vendor to assess feasible solution options.
• Translate business requirements into actionable development tasks.
• Coordinate integration activities with adjacent systems (ERP, logistics, trade compliance tool, etc.).
• Validate delivery estimates, technical feasibility, and resource needs with development teams.

Deliver:

• Coordinate change readiness activities, including communication, training, and stakeholder alignment.
• Ensure that all changes are implemented with proper quality assurance.
• Lead projects as the responsible project manager, ensuring adherence to timeline, budget, and quality standards.
• Provide transparent reporting to all relevant stakeholders.

Run:

• Ensure operational support for all participating companies.
• Monitor service performance through KPIs and SLAs, ensuring continuous improvement.
• Manage incident, problem, and change processes in alignment with ITSM standards (ITIL).
• Work closely with the software vendor to continuously maintain and improve the solution.

Contributing your strengths: your qualifications

• Bachelor’s or Master’s degree in Business Informatics, Industrial Engineering, or similar.
• 5+ years of professional hands‑on experience in the specialist area of shipping or customs. A background as Customs Manager would be ideal.
• Experience in IT project management would be an advantage.
• Knowledge of global trade processes, customs clearance and compliance.
• Business fluent in English.
• Excellent communication and interpersonal skills, and ability to adapt to an international working environment.
• Willingness to travel international a few times a year, up to 10% of the time.

Our commitment to you: your benefits

• Competitive compensation and benefits package that recognizes your expertise.
• Flexible and hybrid working model.
• Creative freedom and responsibility to shape processes and solutions in our global transformation.
• Continuous learning and development with tailored training and certification opportunities.
• Meal vouchers.
• Life and accident insurance.
• Option to include a premium private health insurance package as part of the flexible remuneration.
• A safe, stable and international workplace within a trusted family business that invests in people.

One Passion. Many Opportunities.

The Company

Liebherr is a family-run technology company that is not only one of the largest construction machinery manufacturers in the world, but also offers high-quality, user-oriented products and services in many other areas. The Group employs nearly 50,000 people in more than 140 companies on all continents.

Location

Liebherr IT Shared Service Centre Ibérica, S.L.
Parque Norte. Alamo building Serrano Galvache, 56
28033 Madrid
Spain (ES)

Contact

Karoliina Rissanen
[e-mail]