Service Manager - Global Trade IT Solutions (m/f/d)

Liebherr; Madrid; Hybrid; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Flexible and hybrid working model

Life and accident insurance

Private health insurance option

Job summary

Liebherr is seeking a Service Manager for Global Trade IT Solutions in Madrid to own and drive the end-to-end IT service for customs solutions across the Liebherr Group. You will coordinate requirements, manage projects, and collaborate with global stakeholders to ensure compliant, scalable IT services.

Ideal candidates have 5+ years in shipping or customs, a degree in Business Informatics or Industrial Engineering, and strong IT project management skills, with fluent English and willingness to

Qualifications

• 5+ years of professional hands-on experience in shipping or customs.
• Experience in IT project management would be an advantage.
• Knowledge of global trade processes, customs clearance and compliance.
• Business fluent in English.

Responsibilities

• End-to-end provision, development, and continuous improvement of the IT service 'customs solutions'.
• Lead projects as the responsible project manager with timeline, budget, and quality oversight.
• Coordinate with developers and vendors, and align with global stakeholders.

Skills

IT project management

Global trade knowledge

English fluency

Education

Bachelor’s or Master in Business Informatics / Industrial Engineering

Tools

ITIL

Job description

Service Manager - Global Trade IT Solutions (m/f/d)

Madrid

Job ID:

81109

Division:

Liebherr International

Company:

Work area:

Information technology / Software

Country:

ES

Entry level:

Professionals

Type of contract:

full time

The team Global Business Solutions within the IT@Components Shared Services acts as the central IT service provider for the Liebherr Group. Our task is to provide standardized, efficient and scalable IT services regarding global trade and compliance for the production and sales companies. Employees from several companies in Germany, France, Austria and Switzerland work in our IT@Components organization. We would now want to expand our global cooperation with employees in Spain.

That is why we are seeking a Service Manager - Global Trade IT Solutions (m/f/d). The Service Manager - Global Trade IT Solutions is responsible for the end-to-end provision, development, and continuous improvement of the IT service "customs solutions" for the Liebherr Group. The role combines service ownership, process expertise, project leadership, and technical coordination across global stakeholders.

The working location for this position will be in Madrid city where we are currently setting up a new office. We operate a hybrid model, requiring at least 40% of the working time on-site.

Plan:

• Align demand planning with the overall IT and Customs strategy to ensure service relevance and future readiness.
• Assess impacts, risks, and dependencies of new demands across processes, systems, and organizational units.
• Maintain and refine the long-term service roadmap based on regulatory changes, technology evolution, and business priorities.

Build:

• Document business requirements in a structured and comprehensive manner.
• Collaborate with developers and the software vendor to assess feasible solution options.
• Coordinate integration activities with adjacent systems (ERP, logistics, trade compliance tool, etc.).
• Validate delivery estimates, technical feasibility, and resource needs with development teams.

Deliver:

• Coordinate change readiness activities, including communication, training, and stakeholder alignment.
• Ensure that all changes are implemented with proper quality assurance.
• Lead projects as the responsible project manager, ensuring adherence to timeline, budget, and quality standards.
• Provide transparent reporting to all relevant stakeholders.

Run:

• Ensure operational support for all participating companies.
• Monitor service performance through KPIs and SLAs, ensuring continuous improvement.
• Manage incident, problem, and change processes in alignment with ITSM standards (ITIL).
• Work closely with the software vendor to continuously maintain and improve the solution.
• Bachelor’s or Master’s degree in Business Informatics, Industrial Engineering, or similar.
• 5+ years of professional hands-on experience in the specialist area of shipping or customs . A background as Customs Manager would be ideal.
• Experience in IT project management would be an advantage .
• Knowledge of global trade processes, customs clearance and compliance.
• Business fluent in English.
• Excellent communication and interpersonal skills, and ability to adapt to an international working environment.
• Willingness to travel international a few times a year, up to 10% of the time.

Our commitment to you: your benefits

At Liebherr, we believe people are at the heart of our success. As part of our international team, you’ll enjoy a secure role in a family-owned company that values innovation, collaboration, and long-term career growth:

• Competitive compensation and benefits package that recognizes your expertise.
• Flexible and hybrid working model.
• Creative freedom and responsibility to shape processes and solutions in our global transformation.
• Continuous learning and development with tailored training and certification opportunities.
• Life and accident insurance.
• Option to include a premium private health insurance package as part of the flexible remuneration.
• A safe, stable and international workplace within a trusted family business that invests in people.

One Passion. Many Opportunities.

The company

Liebherr is a family-run technology company that is not only one of the largest construction machinery manufacturers in the world, but also offers high-quality, user-oriented products and services in many other areas. The Group employs nearly 50,000 people in more than 140 companies on all continents.