Global Support Engineer II, Digital Solutions

Werfen; Lliçà d'Amunt; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

Werfen in Barcelona seeks a technically skilled specialist for the Digital Solutions Service team to install and configure our software across on-premise and cloud environments, supporting affiliates and distributors worldwide.

You will resolve network and software issues, train customers, coordinate with R&D and QA, and build strong client relationships while carrying out complex installations at client sites and creating service documentation. Travel internationally up to 25% is expected.

Formación

• Engineering: Engineer, Computer Science or other Technical degree, or equivalent work experience.
• At least 2 years of experience in technical service for applications running in on-premise and cloud environments.
• Knowledge of networking concepts, OSI layers, security and troubleshooting practices.

Responsabilidades

• Install and configure the Digital Solutions Software.
• Identify and resolve issues affecting customer’s network working closely with the hospital’s IT department.
• Perform required technical training sessions.
• Respond to and resolve client problems as they relate to technical software issues.
• Refer more complex problems to R&D and DF departments.
• Serve as liaison between the company and customers.
• Build customer relationships by keeping customers informed of how and when problems are resolved.
• Carry out complex installs at client sites.
• Create Service related documentation.

Conocimientos

English fluency

Customer facing

Networking

Troubleshooting

Communication

Travel readiness

Educación

Engineering/CS degree

Descripción del empleo

Werfen in Barcelona seeks a technically skilled specialist for the Digital Solutions Service team to install and configure our software across on-premise and cloud environments, supporting affiliates and distributors worldwide.

You will resolve network and software issues, train customers, coordinate with R&D and QA, and build strong client relationships while carrying out complex installations at client sites and creating service documentation. Travel internationally up to 25% is expected.