Global Service Excellence Leader

Page Executive; Comunidad de Madrid; In loco; EUR 170.000 - 210.000; Tempo pieno

Descrizione del lavoro

Page Executive is seeking an executive to define and execute the global services strategy in alignment with growth objectives. The role leads an international leadership team, fostering a culture of performance, accountability and continuous improvement.

The successful candidate has extensive leadership within global service organisations and an engineering background, with a proven ability to drive organisational transformation and service excellence at Board level.

Competenze

• Extensive leadership experience within global service organisations.
• Engineering degree or equivalent technical foundation.
• Proven ability to lead organisational transformation and talent development initiatives.

Mansioni

• Define and execute the global services strategy aligned with growth objectives.
• Lead and develop an international leadership team.
• Drive organisational effectiveness and scalability across a dispersed services function.
• Ensure alignment between service operations, commercial teams and customer success objectives.
• Establish and monitor KPIs to enhance operational performance and customer experience.
• Oversee service agreements, support models and customer-facing service delivery frameworks.
• Identify opportunities to improve efficiency, service quality and long-term customer value.
• Act as a strategic partner to senior leadership on customer support and service operations.

Conoscenze

Leadership

Strategic thinking

Customer focus

Global operations

People management

Formazione

Engineering degree

Descrizione del lavoro

About Our Client

Global industrial company.

Job Description

• Define and execute the global services strategy in alignment with the company's growth objectives.
• Lead and develop an international leadership team, fostering a culture of performance, accountability and continuous improvement.
• Drive organisational effectiveness and scalability across a large, geographically dispersed services function.
• Ensure strong alignment between service operations, commercial teams and customer success objectives.
• Establish and monitor key performance indicators (KPIs) to enhance operational performance and customer experience.
• Oversee service agreements, support models and customer-facing service delivery frameworks.
• Identify opportunities to improve efficiency, service quality and long-term customer value.
• Act as a strategic partner to senior leadership on matters relating to customer support and service operations.

The Successful Applicant

We are interested in speaking with executives who combine deep technical credibility with strong commercial and leadership capabilities.

The ideal candidate will bring:

• Extensive leadership experience within global service organisations.
• Background in industrial equipment, automation, engineered systems or related technology-driven environments.
• Experience managing large, international and multi-layered service teams.
• Engineering degree or equivalent technical foundation.
• Proven ability to lead organisational transformation and talent development initiatives.
• Strong strategic mindset combined with a hands-on understanding of service operations.
• Ability to engage effectively with highly technical field-based teams while operating confidently at Board and Executive Committee level.
• Strong business acumen and customer-oriented leadership style.

What's on Offer

Great opportunity

Quote job ref: JN-102026-7119625