Global Services Leader: Strategy & Customer Excellence

Page Executive; España; Remote; EUR 120,000 - 160,000; Full time

Job summary

Page Executive is seeking a Global Service Excellence Leader to define and drive the global services strategy, aligning with growth objectives. You will lead an international leadership team, fostering a culture of performance, accountability and continuous improvement across a large, geographically dispersed services function.

The successful candidate brings engineering credibility, leadership in industrial equipment/automation, and a hands-on approach to service operations.

Qualifications

• Executive with deep technical credibility and leadership.
• Background in industrial equipment, automation, engineered systems or related tech.
• Experience leading large, international service teams.
• Engineering degree or equivalent.
• Proven ability to lead transformation and talent development.
• Strategic mindset with hands-on service operations.
• Ability to engage with field teams while reporting to Board level.
• Strong business acumen and customer-oriented leadership.

Responsibilities

• Define and execute the global services strategy aligned with growth objectives.
• Lead and develop international leadership team to drive performance and continuous improvement.
• Drive organizational effectiveness and scalability across global services.
• Ensure alignment between service operations, commercial teams and customer success.
• Establish and monitor KPIs to enhance operations and customer experience.
• Oversee service agreements, support models and delivery frameworks.
• Identify opportunities to improve efficiency, service quality and long-term value.
• Act as strategic partner to senior leadership on customer support and service operations.

Skills

Global service leadership

Strategic planning

Cross-functional collaboration

Performance management

Customer experience

Change management

Education

Engineering degree

Job description

Page Executive is seeking a Global Service Excellence Leader to define and drive the global services strategy, aligning with growth objectives. You will lead an international leadership team, fostering a culture of performance, accountability and continuous improvement across a large, geographically dispersed services function.

The successful candidate brings engineering credibility, leadership in industrial equipment/automation, and a hands-on approach to service operations.