Global Service Excellence Leader

Page Executive; España; Remote; EUR 120,000 - 160,000; Full time

Job summary

Page Executive is seeking a Global Service Excellence Leader to define and drive the global services strategy, aligning with growth objectives. You will lead an international leadership team, fostering a culture of performance, accountability and continuous improvement across a large, geographically dispersed services function.

The successful candidate brings engineering credibility, leadership in industrial equipment/automation, and a hands-on approach to service operations.

Qualifications

• Executive with deep technical credibility and leadership.
• Background in industrial equipment, automation, engineered systems or related tech.
• Experience leading large, international service teams.
• Engineering degree or equivalent.
• Proven ability to lead transformation and talent development.
• Strategic mindset with hands-on service operations.
• Ability to engage with field teams while reporting to Board level.
• Strong business acumen and customer-oriented leadership.

Responsibilities

• Define and execute the global services strategy aligned with growth objectives.
• Lead and develop international leadership team to drive performance and continuous improvement.
• Drive organizational effectiveness and scalability across global services.
• Ensure alignment between service operations, commercial teams and customer success.
• Establish and monitor KPIs to enhance operations and customer experience.
• Oversee service agreements, support models and delivery frameworks.
• Identify opportunities to improve efficiency, service quality and long-term value.
• Act as strategic partner to senior leadership on customer support and service operations.

Skills

Global service leadership

Strategic planning

Cross-functional collaboration

Performance management

Customer experience

Change management

Education

Engineering degree

Job description

• Global Service Excellence Leader
• An exciting opportunity to lead a global services organisation.

About Our Client

Global industrial company.

Job Description

• Define and execute the global services strategy in alignment with the company's growth objectives.
• Lead and develop an international leadership team, fostering a culture of performance, accountability and continuous improvement.
• Drive organisational effectiveness and scalability across a large, geographically dispersed services function.
• Ensure strong alignment between service operations, commercial teams and customer success objectives.
• Establish and monitor key performance indicators (KPIs) to enhance operational performance and customer experience.
• Oversee service agreements, support models and customer-facing service delivery frameworks.
• Identify opportunities to improve efficiency, service quality and long-term customer value.
• Act as a strategic partner to senior leadership on matters relating to customer support and service operations.

The Successful Applicant

We are interested in speaking with executives who combine deep technical credibility with strong commercial and leadership capabilities.

• Extensive leadership experience within global service organisations.
• Background in industrial equipment, automation, engineered systems or related technology-driven environments.
• Experience managing large, international and multi-layered service teams.
• Engineering degree or equivalent technical foundation.
• Proven ability to lead organisational transformation and talent development initiatives.
• Strong strategic mindset combined with a hands-on understanding of service operations.
• Ability to engage effectively with highly technical field-based teams while operating confidently at Board and Executive Committee level.
• Strong business acumen and customer-oriented leadership style.

What’s on Offer

Great opportunity