Global Service Excellence Leader (España)

Michael Page; España; On-site; EUR 120,000 - 180,000; Full time

Job summary

Michael Page seeks a Global Service Excellence Leader to define and execute the global services strategy in alignment with growth objectives. You will lead an international leadership team, drive performance, and ensure scalable service operations across a dispersed footprint to align with commercial and customer success objectives.

You will establish and monitor KPIs, oversee service agreements, and identify ways to improve efficiency, service quality and long-term customer value, acting as a

Responsibilities

• Define and execute the global services strategy in alignment with growth objectives.
• Lead and develop an international leadership team, fostering a culture of performance, accountability and continuous improvement.
• Drive organisational effectiveness and scalability across a large, geographically dispersed services function.
• Ensure strong alignment between service operations, commercial teams and customer success objectives.
• Establish and monitor key performance indicators (KPIs) to enhance operational performance and customer experience.
• Oversee service agreements, support models and customer-facing service delivery frameworks.
• Identify opportunities to improve efficiency, service quality and long-term customer value.
• Act as a strategic partner to senior leadership on matters relating to customer support and service operations.

Job description

• Global Service Excellence Leader
• An exciting opportunity to lead a global services organisation.

Global industrial company.

• Define and execute the global services strategy in alignment with the company's growth objectives.
• Lead and develop an international leadership team, fostering a culture of performance, accountability and continuous improvement.
• Drive organisational effectiveness and scalability across a large, geographically dispersed services function.
• Ensure strong alignment between service operations, commercial teams and customer success objectives.
• Establish and monitor key performance indicators (KPIs) to enhance operational performance and customer experience.
• Oversee service agreements, support models and customer-facing service delivery frameworks.
• Identify opportunities to improve efficiency, service quality and long-term customer value.
• Act as a strategic partner to senior leadership on matters relating to customer support and service operations.

Great opportunity