Client Services Team Lead

Jobtailor; Madrid; On-site; EUR 45,000 - 60,000; Full time

Job summary

Jobtailor seeks an Operations Manager in Madrid to lead a small team and manage international accounts through the full order lifecycle.

You will coordinate complex orders across planning, supply chain, production, and project management, acting as the escalation point for issues and non-conformities while building strong client relationships and driving continuous improvement.

Qualifications

• Experience in order management or account coordination.
• Proven ability to lead cross-functional teams.
• Fluent English; willingness to travel occasionally.

Responsibilities

• Lead and coach a team of 3 specialists to high performance.
• Own a portfolio of strategic international accounts throughout order lifecycle.
• Coordinate complex orders from receipt to invoicing with planning and production.
• Serve as main escalation point for operational issues and non-conformities.
• Build trusted relationships with clients and internal stakeholders.
• Identify opportunities to improve workflows and efficiency.
• Collaborate with Customer Care Manager on initiatives and improvements.
• Balance leadership with hands-on account management as a reference point.

Skills

Order management

Account coordination

Customer operations

Team leadership

Stakeholder management

Communication

Problem solving

Job description

Responsibilities

• Lead, coach, and support a team of 3 specialists, fostering collaboration and high performance.
• Own a portfolio of strategic international accounts, ensuring outstanding service throughout the entire order lifecycle.
• Coordinate complex orders from receipt through production, delivery, and invoicing, working closely with Planning, Supply Chain, Production, and Project Management.
• Act as the main escalation point for operational issues, claims, and non-conformities, driving timely resolution.
• Build trusted relationships with clients and key internal stakeholders across the organization.
• Identify opportunities to improve workflows, enhance operational efficiency, and simplify day-to-day processes.
• Partner with the Customer Care Manager on departmental initiatives, team development, and continuous improvement projects.
• Balance leadership responsibilities with hands‑on account management, acting as a key point of reference for both the team and the business.

Requirements

• Solid experience in order management, account coordination, customer operations, or similar roles within an industrial or manufacturing environment.
• Previous experience leading or coordinating teams.
• Strong stakeholder management skills and the ability to work across multiple departments.
• Excellent communication, organization, and problem-solving abilities.
• Fluent English.
• Availability for occasional travel.

Core Competencies

Demonstrates expertise in order management and account coordination within industrial or manufacturing environments, while effectively leading teams and managing stakeholder relationships. Proficient in enhancing operational efficiency and driving continuous improvement initiatives.