Global Payments Operations Associate

Ebury; León; Hybrid; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Competitive starting salary

Annual discretionary bonus

Dedicated mentorship

Cutting-edge technology

Clear career progression

Dynamic & supportive culture

Generous benefits package

Central office

Job summary

Ebury Leon Office offers a Junior Operations Analyst role with a hybrid work pattern: four days in the office and one day from home per week. You’ll join the Operations team, supporting client payments, verification tasks, and reporting, while building skills in finance within a fast‑growing FinTech environment.

We seek ambitious, bright and enthusiastic individuals eager to develop their professional career in finance, with strong attention to detail and excellent communication.

Qualifications

• Practice good office etiquette through punctuality, attendance and behaviour
• Proactive, with the ability to work within strict time-frames and under pressure
• Diligent, with good attention to detail
• Good communication skills, both written and verbal
• Co‑operative, and comfortable working in a team environment
• Curious and eager to learn, and actively ask questions to confirm understanding of processes and procedures
• Motivated, with a desire to make Ebury a success

Responsibilities

• Instruction and initial verification of client payments, in accordance with internal processes and in line with internal SLAs
• Completion of payment beneficiaries, in accordance with internal processes
• Help clients to resolve questions or issues regarding their transactions and payments, on email, phone and chat, with empathy and enthusiasm
• Take and act on instructions from clients interacting with Ebury offline, in accordance with internal processes
• Take responsibility for assigned tasks and demonstrate end to end ownership
• Creation and manual enrichment of transaction reporting files.
• Reconciliation of client funds, FX settlements and internal cash movements sent and received across Ebury’s network of bank accounts.
• Investigation of unallocated and/or non-received funds, and rejection or escalation as required
• Funding client trades, where manual funding is required
• Check and confirm status of payments in third party banking and payment platforms, including SWIFT GPI
• Conduct basic updates on client information adhering to the relevant processes and procedures.
• Communicate the status of tasks to colleagues, supervisors and managers, and expedite problems swiftly, as needed
• Adhere to all internal policies, processes and procedures
• Meeting quality standards and adherence to SLAs
• Offer where applicable and seek feedback, learn from mistakes

Job description

Ebury Leon Office offers a Junior Operations Analyst role with a hybrid work pattern: four days in the office and one day from home per week. You’ll join the Operations team, supporting client payments, verification tasks, and reporting, while building skills in finance within a fast‑growing FinTech environment.

We seek ambitious, bright and enthusiastic individuals eager to develop their professional career in finance, with strong attention to detail and excellent communication.