Customer Payments Graduate

Ebury; Málaga; Híbrido; EUR 22 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive starting salary

Annual discretionary bonus

Dedicated mentorship

Cutting-edge technology

Career progression

Dynamic culture

Generous benefits package

Central Malaga Office

Resumo da oferta

Ebury Malaga Office is seeking a Customer Payments Graduate to join our Customer Payments team, reporting to the Customer Payments Manager. The role suits someone who can speak Spanish and English; other languages are a plus.

You will process client payments, reconcile funds, investigate unallocated funds, and ensure accuracy and timely delivery while adhering to internal SLAs and policies. The position offers hybrid work with 4 days in the office and 1 day remote.

Qualificações

• University degree required.
• Proactive, organized and able to work under pressure.
• Good communication skills in English; Spanish is a plus.

Responsabilidades

• Reconcile client funds and outbound payments across the network in accordance with internal processes.
• Investigate unallocated or non-received funds and escalate as required.
• Fund client trades when manual funding is needed.
• Verify remitter bank account data and assign currency accounts as requested.
• Process and verify client payments in line with SLAs and internal procedures.
• Handle SWIFT and domestic payment queries and issues.

Conhecimentos

Spanish language (advantage)

English language (fluent)

Proactive

Attention to detail

Research skills

Team player

Formação académica

University degree

Ferramentas

MS Office (Excel, Word, Outlook)

Descrição da oferta de emprego

Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed.

If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future.

Customer Payments Graduate

Ebury Malaga Office - Hybrid: 4 days in the office, 1 day working from home per week

We are looking for a Customer Payments Graduate to join our Customer Payments team, reporting to the Customer Payments Manager. We are looking for someone who can ideally speak Spanish and English, although any other languages will be an asset.

What you’ll do

• Reconciliation of client funds and outbound payments received across Ebury’s network of bankaccounts, across all back office systems, in accordance with internal processes
• Investigation of unallocated and/or non-received funds, and rejection or escalation as required
• Funding client trades, where manual funding is required
• Verification of remitter bank account data
• Assign currency accounts to clients as requested, and in accordance with internal guidelines
• Instruction and verification of client payments, in accordance with internal processes and in linewith internal SLAs
• Completion and verification of payment beneficiaries, in accordance with internal processes
• Complete allocated tasks with focus, and in a timely manner
• Communicate the status of tasks to colleagues and managers, and evolve problems swiftly,as needed
• Adhere to all internal policies, processes and procedures
• Management of payment issues and queries relating to SWIFT and domestic payments,including processing of SWIFT query messages (MT199, MT192, MT195/6 and MT999), in linewith internal processes and SLAs
• Investigate non-received, short or returned payments, and process or escalation as required, inline with internal processes
• Process payment returns and rejections, in line with internal processes
• Check and confirm status of payments in third party banking and payment platforms, includingSWIFT GPI

What you’ll need

• University degree
• Working knowledge of desktop based office software such as MS office- Excel, Word, Outlookand other applications
• Proactive, with the ability to work within strict time-frames and under pressure
• Diligent, with good attention to detail
• Effective research skills with an ability to find solutions independently
• Good communication skills as well as a good level of English, both written and verbal
• Co-operative, and comfortable working in a team environment
• Curious and eager to learn, and actively asks questions to confirm understanding of processesand procedures
• Motivated, with a desire to make Ebury a success

Why Ebury?

• Competitive Starting Salarywith anannual discretionary bonusthat truly rewards your performance from day one.
• Dedicated Mentorship:Learn directly from experienced managers who are invested in your success.
• Cutting-Edge Technology:Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Clear, Accelerated Career Progression:Defined pathways to leadership and specialist roles within Ebury.
• Dynamic & Supportive Culture:Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package:Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Central Malaga Office: A fantastic location with excellent transport links.

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About us

Ebury delivers sophisticated, integrated solutions — business accounts, hedging, and financing — on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally.

Since its founding in 2009, Ebury has always been a fast-growing leader in fintech. Today, we bring together 2000+ Eburians across nearly 70 cities and we’re always looking to add to our team.

At the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage.

The opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars.

We believe in inclusion. We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story.