Global Partner Manager: Cross-Country Partner Relations

ADP; Barcelona; Presencial; EUR 42.000 - 60.000; Jornada completa

Descripción de la vacante

ADP is seeking a Partner Manager to own relationships with In-Country Partners across a designated region, focusing on service delivery, performance monitoring, and collaboration with internal teams. The role supports the Global Payroll supply chain and aims for accurate, cost-efficient payroll solutions.

Location is Barcelona, with responsibilities spanning escalation management, partner reviews, and regional workshops.

Formación

• Bachelor’s degree in business administration, HR, finance, or a related field preferred but not required.
• 2–3 years of knowledge in Payroll, HR Services, vendor management, account management, or service delivery.
• Experience working in a global or multicultural environment preferred.
• Strong proficiency in Microsoft Office applications, particularly Excel.

Responsabilidades

• Build strong relationships with partners to support effective service delivery.
• Act as the primary point of contact for designated partner leadership team.
• Ensure partners meet contractual and operational obligations within agreed service levels.
• Manage the operational day-to-day relationship for a defined set of Partners and assist with escalation requests.
• Response to and resolve issues/tickets from internal team members.
• Monitor and evaluate partner performance through regular service reviews and operational metrics.
• Coordinate the allocation of new clients to designated partners.
• Support other functions as the key contact for a designated set of partners.
• Assist in the preparation and execution of annual Regional Workshops.
• Provide backup support for other Partner Managers as required.
• Support Executive Relations Managers on operational matters when required.
• Escalate actual or potential compliance risks promptly and appropriately.

Conocimientos

Relationship management

Client management

Cross-cultural communication

Analytical thinking

Organizational skills

Problem solving

Time management

Educación

Bachelor's degree in Business Administration or related field

Herramientas

Excel

MS Office

Descripción del empleo

ADP is seeking a Partner Manager to own relationships with In-Country Partners across a designated region, focusing on service delivery, performance monitoring, and collaboration with internal teams. The role supports the Global Payroll supply chain and aims for accurate, cost-efficient payroll solutions.

Location is Barcelona, with responsibilities spanning escalation management, partner reviews, and regional workshops.