Regional Partner Operations Manager

ADP, Inc.; Bellprat; Presencial; EUR 55.000 - 75.000; Jornada completa

Descripción de la vacante

The ADP Partner Manager will own relationships with In-Country Partners across multiple countries within a designated geographic region, providing dedicated operational support for partner services and serving as the primary contact for partner performance.

Based in Barcelona, the role focuses on timely issue resolution, monitoring performance, coordinating client allocations to partners, and collaborating with internal teams to ensure compliant, cost-effective payroll solutions for global

Formación

• Bachelor’s degree in business administration, Human Resources, Finance, or a related field preferred but not required.

Responsabilidades

• Build strong relationships with partners to support effective service delivery.
• Act as the primary point of contact for designated partner leadership team.
• Ensure partners meet contractual and operational obligations within agreed service levels.
• Manage the operational day to day relationship for a defined set of Partners. Assist and manage Partner escalation requests.
• Response to and resolve issues/tickets from internal team members.
• Monitor and evaluate partner performance through regular service reviews and operational metrics.
• Coordinate the allocation of new clients to designated partners.
• Supporting other functions as the key contact person for a designated set of partners.
• Other duties includes Assist in the preparation and execution of annual Regional Workshops.
• Provide backup support for other Partner Managers as required.
• Support Executive Relations Managers as on operational matters when required.
• Escalate actual or potential compliance risks promptly and appropriately.
• Perform additional duties as assigned.

Conocimientos

Relationship management

Cross-cultural awareness

Analytical thinking

Attention to detail

Time management

Multitasking

Stakeholder management

Educación

Bachelor’s degree in business administration, Human Resources, Finance, or related field

Herramientas

Excel

Microsoft Office

Descripción del empleo

The ADP Partner Manager will own relationships with In-Country Partners across multiple countries within a designated geographic region, providing dedicated operational support for partner services and serving as the primary contact for partner performance.

Based in Barcelona, the role focuses on timely issue resolution, monitoring performance, coordinating client allocations to partners, and collaborating with internal teams to ensure compliant, cost-effective payroll solutions for global