Global Order & Customer Specialist - Flexible Timetable

Volpak; Barcelona; Presencial; EUR 33.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible timetable

Life insurance fully covered by the 회사

Optional medical insurance with 50% 회사

Private parking

Descripción de la vacante

Volpak, a leading packaging solutions provider, is hiring an Order & Customer Specialist to support quotations, orders and shipments across a global customer base. You will coordinate with Purchasing, Planning, Technical Office, Warehouse and Finance to keep operations smooth and customer-focused.

The role requires experience in administrative, customer service or back-office functions, strong MS Office skills, and English at B2 level.

Formación

• Experience in administrative, customer service, order management or back-office roles.
• Good knowledge of Microsoft Office (Outlook, Word, Excel).
• Good command of English (B2 level or equivalent).
• Knowledge of SAP is a plus.

Responsabilidades

• Support the management of customer quotations, orders and shipments, ensuring accurate and timely processing.
• Handle administrative activities related to order management, including invoicing, shipping documentation and credit notes.
• Monitor delivery timelines and provide customers with updates regarding order status and shipment information.
• Collaborate with internal departments including Purchasing, Planning, Technical Office, Warehouse and Finance to support daily operations.
• Manage customer communications via email, ensuring professional, clear and customer-oriented interactions.
• Gradually develop direct relationships with customers and external partners, becoming a trusted contact for specific accounts.

Conocimientos

Customer service

Office suite

SAP

Communication skills

Organization

Herramientas

SAP

Descripción del empleo

Volpak, a leading packaging solutions provider, is hiring an Order & Customer Specialist to support quotations, orders and shipments across a global customer base. You will coordinate with Purchasing, Planning, Technical Office, Warehouse and Finance to keep operations smooth and customer-focused.

The role requires experience in administrative, customer service or back-office functions, strong MS Office skills, and English at B2 level.