Global Operations Coordinator - Maritime Services

Noatum Maritime Services; Barcelona; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Permanent contract

Meal vouchers

Flexible benefits plan

Birthday off

Corporate training

Job summary

Noatum Maritime Services in Barcelona is seeking a Global Operations Coordinator to oversee vessel calls worldwide, serving as the primary liaison among principals, ships, and port agents. This role ensures port services are delivered efficiently, in line with internal standards, and that stakeholders are kept informed through timely reporting.

You will coordinate vessel calls, manage service requests, and ensure documentation accuracy while supporting commercial and operations teams.

Qualifications

• Degree in international trade, maritime studies, logistics or related field.
• 5+ years of experience in maritime or shipping industries.
• Fluent in English; additional languages are a plus.
• Familiarity with port management systems and reporting tools.

Responsibilities

• Coordinate vessel calls and port services across multiple ports.
• Communicate with port authorities, clients, and internal teams.
• Maintain accurate reporting and KPI data for operations.
• Monitor local port traffic, cargo types and competitor activity.
• Collaborate cross-functionally to ensure smooth operations.

Skills

Maritime operations

Vessel coordination

English fluency

Port systems

Stakeholder collaboration

Education

Bachelor's in International Trade

Maritime Studies

Tools

Port management systems

Job description

Noatum Maritime Services operates as local agents in ports, acting as the eyes and ears on the ground in over 1125 ports across 130 countries. Offering a broad range of Port Services, Commercial Liner Services, Ship Services, and Specialized Services, Noatum Maritime Services supports clients by connecting the dots through their value chain from load port to discharge port.

Our clients include Cargo Owners, Traders, Miners, Oil Majors, Ship Owners, Ship Operators, and Ship Managers, handling a wide array of goods and vessel types such as containers, dry bulk, breakbulk, project cargo, crude oil, refined products, natural gas, and passengers.

Noatum Maritime Services differentiates itself through specific domain knowledge, local relationships, understanding of local nuances and risks, and the ability to leverage the assets and scope of services within their broader ecosystem to provide value-added solutions to clients.

The Global Operations Coordinator is responsible for the full coordination and execution of vessel calls worldwide, acting as the primary liaison between the principal, vessel, and local port agents. This role ensures that all port services are delivered efficiently, in compliance with Noatum Maritime Services’s operational standards, and that all stakeholders are kept informed through accurate and timely reporting.

Key Responsabilities

• Vessel Enquiry process: Control the entire enquiry process including updating the operating systems, collecting all information from the local port agent, preparing the response for the service requests, ensure all documentation and answers are in order, and communicate with client/stakeholders.
• Vessel Call Coordination: Manage all operational aspects of vessel calls, including service requests, documentation, and communication with all stakeholders.
• Operational Reporting: Accurately record and report all call-related data using Noatum Maritime’s internal systems, ensuring transparency and traceability.
• KPI Compliance: Support the achievement of company-defined KPIs by maintaining high service standards and operational discipline.
• Commercial awareness: In addition to managing all the operational aspects of vessel calls the Global Operations Coordinator is responsible for the commercial information provided to the client in alignment with the local port office and the commercial department.
• Prefunding Management: Ensure compliance with internal procedures for fund remittances and financial documentation related to each vessel call.
• Information Accuracy & Confidentiality: Maintain the highest standards of professionalism in all communications, ensuring that information shared is accurate, relevant, and confidential.
• Standardized Reporting: Follow Noatum Maritime’s unified reporting model to ensure consistency across all operations and ports.
• Service Quality Monitoring: Contribute to post-call evaluations to assess service quality and identify areas for improvement.

We Offer

• Permanent contract.
• Ticket Restaurant.
• Access to a flexible remuneration plan (medical insurance, transport...)
• Afternoon off on your birthday.
• Continuous training in our Corporate University (Learning Platform).
• Being part of a dynamic team with global impact.
• A role with many possibilities for professional and personal growth.

At Noatum, we ensure equality and non-discrimination on the basis of sex, race, religion, disability, age, and sexual orientation in our recruitment processes. Our goal is to make the most of people’s abilities in all their diversity, avoiding any form of discrimination.

• Vocational or Bachelor's degree in International Trade, Maritime Studies, Logistics, or a related field.
• Additional certifications in Port Agency, Maritime Law, or Shipping Operations are considered a plus.
• 5+ years of experience in the maritime or shipping industry, preferably in ship attendance or port agency services.
• Fluent in English (written and spoken).
• Knowledge of additional languages (e.g., Spanish, French, Portuguese) is a plus.
• Familiarity with port management systems and reporting tools is desirable.
• Hands-on experience in coordinating vessel calls and port services.
• Knowledge of local port traffic, cargo types, and competitor activity to support commercial awareness.
• Ability to collaborate with internal departments and external stakeholders (e.g., port authorities, customs).
• Communication Skills: Clear, professional, and effective communication with all stakeholders.
• Problem Solving: Proactively identify issues and propose practical solutions to ensure smooth operations.
• Operational Planning: Capable of managing multiple vessels calls simultaneously with attention to detail and prioritization.
• Digital Proficiency: Comfortable using port systems, reporting tools, and digital platforms to support operational efficiency.
• Decision-Making & Escalation: Recognize when to elevate issues beyond scope and ensure timely communication with supervisors.
• Commercial Acumen: Understanding of the commercial aspects of dealing with enquiries and PDAs.
• Team Collaboration: Work effectively within a team environment, supporting colleagues and contributing to shared goals.