Brand Manager

Noatum; Barcelona; Presencial; EUR 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical insurance

Transportation

Childcare vouchers

Training support

LinkedIn Learning access

Descripción de la vacante

Noatum Automotive in Barcelona is seeking a Brand Manager to translate customer requirements into coordinated operational actions and maintain strong customer relationships in a fast-paced environment.

You will be the key liaison between customers and internal teams, ensuring service commitments are met while managing incidents and claims and driving process improvements to sustain excellence across the vehicle supply chain.

Formación

• Higher vocational qualification or university degree in business administration, international trade, logistics, or related field.
• Minimum of 3 years' experience in a similar Customer Service, Account Management, or Customer Relationship role.
• Professional fluency in English, Spanish, and Catalan.
• Strong customer-facing and stakeholder management experience.
• Experience in logistics, port operations, automotive logistics, or terminal environments.
• Familiarity with ERP, CRM, and logistics software.
• Additional language such as Chinese desirable.

Responsabilidades

• Act as the primary contact for assigned automotive brands, ensuring high level of customer service and relationship management.
• Translate customer instructions into operational actions for internal teams and service providers.
• Coordinate with Operations, Yard, Transport, Technical, and Customer Service teams to ensure efficient service delivery.
• Monitor agreed lead times, service levels, and vehicle flows, proactively identifying and resolving potential issues.
• Manage and follow up on damage claims, incidents, exceptions, and customer complaints, ensuring timely communication and resolution.
• Facilitate communication between customers and operational teams to align priorities and expectations.
• Negotiate delivery timelines, operational priorities, and service solutions when required.
• Monitor service performance and provide customers with operational updates, reports, and KPI information.
• Ensure customer requirements and operational procedures are correctly implemented and maintained.
• Identify opportunities for service improvement and support the implementation of process enhancements.
• Maintain accurate records and update relevant operational and customer management systems.
• Participate in customer meetings and support business reviews when required.
• Conduct occasional visits to operational areas while complying with all applicable safety requirements and PPE regulations.

Conocimientos

Customer service

Account management

CRM tools

ERP platforms

Logistics software

English Spanish Catalan

Negotiation skills

Communication skills

Organizational skills

Educación

Higher Vocational Qualification or University Degree in Business Administration, International Trade, Logistics

Herramientas

CRM tools

ERP platforms

Descripción del empleo

At Noatum Automotive, we provide first-class Finished Vehicle Logistics (FVL) and port operations services, tailored to meet the needs of our customers. Our strategy is based on complete neutrality towards shipping lines, importers and manufacturers, an approach that continuously drives our teams to deliver outstanding service. As a comprehensive one-stop-shop provider, we specialize in vehicle transportation, stevedoring and port terminal services, vehicle storage, technical services (Technical Centre and PDI), customs management, and the coordination of all transport operations involved throughout the vehicle supply chain.

Noatum Automotive is currently looking for a Brand Manager to join our team in Barcelona. The role is responsible for translating customer requirements into coordinated operational activities, ensuring service commitments are met, managing incidents and claims, and maintaining strong customer relationships in a fast-paced operational environment. The Brand Manager serves as the key liaison between customers and internal stakeholders, balancing customer expectations with operational capabilities while ensuring service excellence.

Key responsabilities

• Act as the primary point of contact for assigned automotive brands, ensuring a high level of customer service and relationship management.
• Translate customer instructions and requirements into clear operational actions for internal teams and service providers.
• Coordinate with Operations, Yard, Transport, Technical, and Customer Service teams to ensure efficient service delivery.
• Monitor agreed lead times, service levels, and vehicle flows, proactively identifying and resolving potential issues.
• Manage and follow up on damage claims, incidents, exceptions, and customer complaints, ensuring timely communication and resolution.
• Facilitate communication between customers and operational teams to align priorities and expectations.
• Negotiate delivery timelines, operational priorities, and service solutions when required.
• Monitor service performance and provide customers with operational updates, reports, and KPI information.
• Ensure customer requirements and operational procedures are correctly implemented and maintained.
• Identify opportunities for service improvement and support the implementation of process enhancements.
• Maintain accurate records and update relevant operational and customer management systems.
• Participate in customer meetings and support business reviews when required.
• Conduct occasional visits to operational areas while complying with all applicable safety requirements and PPE regulations.

We offer

• Join a leading company in the logistics and automotive sector.
• Work in an international and multicultural environment.
• Flexible benefits package, including private medical insurance, transportation, childcare vouchers and training support.
• Access to continuous learning and development opportunities through LinkedIn Learning and our Corporate University.
• Professional growth and career development opportunities within a growing organization.
• Direct involvement in driving the safety and sustainability of our operations.

At Noatum Automotive, we are committed to equal opportunities and non-discrimination regardless of gender, race, religion, disability, age, or sexual orientation throughout all recruitment processes. We are dedicated to maximizing diverse talent and preventing any form of discrimination.

• Higher Vocational Qualification or University Degree in Business Administration, International Trade, Logistics, or a related field.
• Minimum of 3 years of experience in a similar Customer Service, Account Management, or Customer Relationship role.
• rofessional working fluency in English, Spanish, and Catalan.Strong customer-facing and stakeholder management experience.
• Ability to work effectively in dynamic operational environments and manage multiple priorities simultaneously.
• Availability for occasional visits to operational areas using the required Personal Protective Equipment (PPE).
• Experience within logistics, port operations, automotive logistics, or terminal environments.
• Additional language skills, such as Chinese, are desirable.
• Familiarity with operational management systems, ERP platforms, CRM tools, or logistics software.
• Experience managing claims, incidents, and service level agreements (SLAs).

negotiation skills conflict management active listening results-oriented mindset communication skills organitzation and multitasking