Customer Service Logistics RoRo

Noatum; Barcelona; On-site; EUR 22,000 - 32,000; Full time

Benefits offered by this job

Ongoing training and development

Multicultural team environment

Job summary

Noatum Automotive in Barcelona is seeking a motivated Customer Service professional to support RoRo logistics operations. You will handle daily customer inquiries, documentation handling, shipment tracking, and coordination between internal teams and external partners.

The role requires strong communication, attention to detail and a willingness to learn in the dynamic field of maritime transport. Fluent English is required, with additional languages a plus, and you will join a multicultural

Qualifications

• Initial experience or internship in freight forwarding (RoRo/automotive is a plus).
• Willingness to learn and develop in operations and customer service.
• Good coordination and problem-solving skills.
• Fluent English (additional languages are a plus).

Responsibilities

• Support end-to-end shipment coordination for RoRo and automotive cargo (bookings, documentation, tracking, delivery).
• Act as a key point of contact for customers, ensuring clear communication and a high level of service.
• Coordinate with operations, procurement, carriers, and overseas offices to support smooth execution of shipments.
• Monitor shipments, assist in resolving incidences, and contribute to meeting service commitments and KPIs.
• Ensure proper handling of documentation, invoicing, and system updates (e.g., CargoWise).
• Contribute to customer satisfaction and identify opportunities for process and service improvement.

Skills

Freight forwarding RoRo/automotive

Customer service

English fluent

Coordination

Problem-solving

Attention to detail

Tools

CargoWise

Job description

Noatum Automotive Noatum Automotive delivers first class FVL & Port Logistics services tailored to its customers’ needs. Our strategy is based on complete neutrality towards Shipping Lines, Importers, and Manufacturers, which constantly drives and challenges our teams.

Noatum Automotive delivers first class FVL & Port Logistics services tailored to its customers’ needs. Our strategy is based on complete neutrality towards Shipping Lines, Importers, and Manufacturers, which constantly drives and challenges our teams. Providing a one-stop-shop service, we specialize in vehicle transportation, stevedoring and port terminal services, vehicle storage, technical service for vehicles (Technical Center & PDI), customs services, and the management of all the transport operations involved in vehicles supply chains.

As a global leader, we take pride in our multicultural and talented professionals, who are committed to providing engineered logistics solutions of the highest quality and with the utmost safety, supported by state-of-the-art digital capabilities.

As a specialized automotive logistics operator, Noatum Autologistics manages end‑to‑end vehicle logistics operations, including:

• Vehicle transportation (road, rail and RoRo)
• Inland compounds and vehicle storage
• Technical vehicle services (PDI, workshops, technical centers)
• Integrated logistics solutions across the automotive supply chain

With operations across multiple European countries and ongoing international expansion, Noatum Autologistics continues to strengthen its position as a key automotive logistics provider within the AD Ports Group ecosystem.

About The Role

We are looking for a motivated Customer Service profile to support our RoRo logistics operations. The person will assist with daily customer inquiries, documentation handling, shipment follow‑up, and coordination between internal teams and external partners. The role requires strong communication skills, attention to detail, and an interest in the logistics and maritime transport sector.

Key Responsibilities

• Support end-to-end shipment coordination for RoRo and automotive cargo (bookings, documentation, tracking, delivery), with room for training and development.
• Act as a key point of contact for customers, ensuring clear communication and a high level of service.
• Coordinate with operations, procurement, carriers, and overseas offices to support smooth execution of shipments.
• Monitor shipments, assist in resolving incidences, and contribute to meeting service commitments and KPIs.
• Ensure proper handling of documentation, invoicing, and system updates (e.g., CargoWise).
• Contribute to customer satisfaction and identify opportunities for process and service improvement.

We Offer

• You will join the Logistics RoRo Customer Service team and gain first-hand insight into how the day-to-day operations of the department are carried out.
• Ongoing training and development opportunities through our corporate university.
• An excellent working environment within a multidisciplinary and multicultural team.

En Noatum Logistics garantizamos la igualdad y no discriminación por razón de sexo, raza, religión, discapacidad, edad y orientación sexual en nuestros procesos de selección, para obtener un mejor aprovechamiento de las capacidades de las personas en toda su diversidad, evitando cualquier tipo de discriminación.

Requisitos mínimos

Requirements

• Initial experience or internship in freight forwarding (RoRo/automotive is a plus)
• Strong willingness to learn and develop in operations and customer service
• Good coordination and problem‑solving skills
• Fluent English (additional languages are a plus)

#Noatum Automotive