Customer Service Representative

LivaNova PLC; Barcelona; On-site; EUR 26,000 - 38,000; Full time

Job summary

LivaNova in Barcelona is seeking a Customer Service Representative to manage end-to-end order processes, respond to inquiries, monitor deliveries and coordinate with internal teams. You will support field sales, handle invoicing, and ensure accurate order fulfillment for our Cardiopulmonary and Neuromodulation businesses in Spain.

Fluency in Spanish and English is essential, with Catalan helpful for local customers.

Qualifications

• 3–5 years of experience in Customer Service or order management.
• Strong communication skills and ability to build relationships with customers and internal teams.
• Excellent organizational skills to manage multiple priorities in a fast-paced environment.
• Fluency in Spanish and English; Catalan helpful for local customers.
• Experience with SAP S/4HANA or another ERP system is advantageous.

Responsibilities

• Manage the end-to-end order process, including quotation preparation, order review, order entry and follow-up, ensuring accuracy and compliance with requirements.
• Respond to customer inquiries before and after the sale via email, phone and other channels.
• Monitor deliveries and coordinate with departments to resolve issues, complaints and damages.
• Manage invoicing and related administrative activities, including credit notes.
• Provide day-to-day support to field Sales Representatives and ensure effective communication between customers and internal teams.
• Collaborate with Finance, Credit Control and Marketing to address requests and follow up on outstanding invoices.
• Support monitoring of local warehouses and stock activities, coordinating with responsible teams.
• Prepare and coordinate shipment of products and materials as required.

Skills

Customer service

Order management

Communication

Multitasking

Spanish

English

Catalan

Tools

SAP S/4HANA

Job description

As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds. Our relentless commitment to patients and strong legacy of innovation in healthcare are the foundation of our future. If you're looking for a new chance, a new beginning, a new trajectory, LivaNova is where your talent can truly thrive. Join our talented team members worldwide to become a pioneer of tomorrow—because at LivaNova, we don’t just treat conditions — we aspire to alter the course of lives. Join LivaNova as a Customer Service Representative in Barcelona, where you will play a key role in ensuring a smooth and reliable customer experience across our Cardiopulmonary and Neuromodulation businesses in Spain.

Responsibilities

• Manage the end-to-end order process, including quotation preparation, order review, order entry and follow-up, ensuring accuracy and compliance with applicable requirements.
• Respond to customer enquiries before and after the sale, providing information on products, references, availability and order status through email, telephone and other communication channels.
• Monitor deliveries and coordinate with relevant departments to resolve order issues, customer complaints and transport damages.
• Manage customer invoicing and related administrative activities, including the issuance of credit notes.
• Provide day-to-day support to field Sales Representatives, helping them respond to customer needs and ensuring effective communication between customers and internal teams.
• Collaborate closely with departments such as Finance, Credit Control and Marketing to address customer requests, follow up on outstanding invoices and coordinate operational activities.
• Support the monitoring of local warehouses and consignment or trunk stock activities, in collaboration with the teams responsible for these processes.
• Prepare and coordinate the shipment of products and materials when required, supporting the operational needs of the business.

Your Profile

• 3–5 years of experience in Customer Service, order management or a similar customer-facing administrative role.
• Strong customer orientation, with excellent communication and interpersonal skills and the ability to build positive relationships with both external customers and internal stakeholders.
• Excellent organizational skills, with the ability to manage multiple priorities, work independently and maintain accuracy in a fast-paced environment.
• A proactive, adaptable and resilient mindset, with a strong team spirit and a hands-on approach to problem-solving.
• Fluent in Spanish and English is essential.
• Ability to understand Catalan are important for supporting customers in Spain.
• Portuguese would be an advantage.
• Experience with SAP S/4HANA or another ERP system would be an advantage.

Welcome to impact. Welcome to innovation. Welcome to your new life. We treat our work as if lives depend on it – because they do. As a people-oriented company, our employees around the world are fully committed to making the world a better place. Our team’s commitment to improve quality of life is the embodiment of our company Vision and Mission, making a difference every day for patients and their families. Interested in learning more about working at LivaNova? Visit careers.livanova.com for more.