Global MedTech Customer Success & Order Specialist

LivaNova PLC; Bellprat; On-site; EUR 28,000 - 42,000; Full time

Job summary

LivaNova PLC in Barcelona seeks a Customer Service Representative to ensure a smooth and reliable customer experience across Cardiopulmonary and Neuromodulation in Spain. You will manage the end-to-end order process, support customers and field Sales Representatives, and collaborate with Finance, Credit Control and Marketing for timely invoicing and issue resolution.

The role requires 3–5 years in customer service or order management, excellent communication, and bilingual capabilities in

Qualifications

• 3–5 years in Customer Service or order management.
• Excellent organizational skills and ability to manage multiple priorities.
• Fluent in Spanish and English; Catalan understanding preferred.
• Experience coordinating with Finance, Credit Control and Marketing.

Responsibilities

• Manage end-to-end order process: quotation, order entry, follow-up.
• Respond to customer inquiries via email, phone, and other channels.
• Monitor deliveries and resolve order issues and damages.
• Handle invoicing and credit notes administration.
• Support field Sales Representatives and liaise with internal teams.
• Coordinate shipments and local warehouse activities as needed.

Skills

Customer service

Order management

Communication skills

Interpersonal skills

SAP S/4HANA

Tools

SAP S/4HANA

Job description

LivaNova PLC in Barcelona seeks a Customer Service Representative to ensure a smooth and reliable customer experience across Cardiopulmonary and Neuromodulation in Spain. You will manage the end-to-end order process, support customers and field Sales Representatives, and collaborate with Finance, Credit Control and Marketing for timely invoicing and issue resolution.

The role requires 3–5 years in customer service or order management, excellent communication, and bilingual capabilities in