Global Logistics Coordinator - French Speaker

World Courier; Madrid; On-site; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Private Healthcare Insurance

25 days holiday allowance

True Blue reward Scheme

Annual performance-based pay review

Annual Staff events

Career progression opportunities

Job summary

World Courier de Espana, S.A. is seeking an International Agent to join our busy Operations and Customer Services team based in Coslada, Madrid.

You will be the primary contact for clients and agents in Middle East and Africa, coordinating shipments and maintaining excellent service across the network. Responsibilities include bookings, quotes, tracking, and clear communication for pick-up and delivery with emphasis on quality and timeliness.

Qualifications

• Fluency in English and French (verbal and written) is essential.
• Experience or knowledge of the logistics sector is desirable.
• Ability to follow procedures and provide relevant information upon request.
• Proficiency in MS Office: Word, Excel, Outlook.
• Strong team player with the ability to collaborate with colleagues inside and outside the department to ensure excellent client service.

Responsibilities

• Handle enquiries from clients, agents, and World Courier offices via phone and email in English and French.
• Receive bookings via email and update World Courier’s internal tracking system.
• Provide quotations via email.
• Monitor and track ongoing shipments and respond to deviations from the plan.
• Keep clients and World Courier offices updated on the status of their shipments, especially in case of delays.
• Action all notes sent in World Courier’s internal tracking system.
• Advise clear instructions for pick-up, special delivery, or temperature control handling to agents or destination offices on how a shipment should be managed.
• Communicate any temperature results promptly after delivery, checking and noting any deviations.
• Build and maintain relationships with World Courier offices, clients, agents, airlines, handling agents, and suppliers.
• Ensure internal systems are updated when new jobs are raised in the system.

Skills

English (fluent)

French (fluent)

Tools

MS Office

Job description

World Courier de Espana, S.A. is seeking an International Agent to join our busy Operations and Customer Services team based in Coslada, Madrid.

You will be the primary contact for clients and agents in Middle East and Africa, coordinating shipments and maintaining excellent service across the network. Responsibilities include bookings, quotes, tracking, and clear communication for pick-up and delivery with emphasis on quality and timeliness.