International Agent Officer - French speaker

World Courier de Espana, S.A.; Madrid; Hybrid; EUR 25.000 - 30.000; Vollzeit

Benefits dieser Stelle

Holiday entitlements 25 days

Private healthcare

Bonus plan 5%

Annual reviews

Staff events

Career progression

Global organization

Zusammenfassung

World Courier de Espana, S.A. in Coslada, Madrid, is hiring an International Agent to support Operations and Customer Services. The role is based in Madrid with a path to a hybrid model after training.

You will be the primary contact for clients, agents, and the wider network in the Middle East and Africa, handling bookings, tracking, and quotations to ensure on-time delivery. The position requires English and French fluency, familiarity with logistics processes, and proficiency in MS Office.

Qualifikationen

• Fluency in English and French – Essential.
• Prior experience or knowledge of the logistics sector – Desirable.
• Proficiency in MS Office: Word, Excel, Outlook.

Aufgaben

• Handle enquiries from clients, agents, and offices via phone and email in English and French.
• Receive bookings and update internal tracking system.
• Provide quotations via email.
• Monitor and track shipments and respond to deviations from the plan.
• Keep clients and offices updated on shipment status, including delays.
• Advise on pickup, delivery, or temperature control handling to agents/destination offices.
• Communicate temperature results after delivery and note deviations.
• Build and maintain relationships with offices, clients, agents, airlines, and suppliers.
• Update internal systems when new jobs are created.

Kenntnisse

English

French

Team player

Tools

MS Office

Jobbeschreibung

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details World Courier

From our beginnings 50 years ago couriering time sensitive high importance documents to today’s cutting edge logistics solutions for Cell & Gene Therapies that save lives, we now have over 3,000 employees at 140 offices in more than 50 countries. We are hiring an International Agent to join our busy and fast-growing Operations and Customer services team based in Coslada, Madrid.

You will be the primary contact for clients and agents based in Middle East and Africa, as well as for the whole network of World Courier offices for shipments within these regions. You will have the responsibility to book shipments and ensure that everything is done in a quality and timely manner so that shipments are delivered on time and in perfect conditions.

Responsibilities

• Handle enquiries from clients, agents, and World Courier offices via phone and email in English and French.
• Receive bookings via email and update World Courier’s internal tracking system.
• Provide quotations via email.
• Monitor and track ongoing shipments, responding to any deviations from the plan.
• Keep clients and World Courier offices updated on the status of their shipments, especially in case of delays.
• Action all notes sent in World Courier’s internal tracking system.
• Advise clear instructions for pick-up, special delivery, or temperature control handling to agents or destination offices on how a shipment should be managed.
• Communicate any temperature results promptly after delivery, checking and noting any deviations.
• Build and maintain relationships with World Courier offices, clients, agents, airlines, handling agents, and suppliers.
• Ensure internal systems are updated when new jobs are raised in the system.

Requirements

• Fluency in English and French (verbal and written) – Essential.
• Prior experience or knowledge of the logistics sector – Desirable.
• Ability to follow procedures and instructions and provide relevant information upon request.
• Proficiency in MS Office: Word, Excel, Outlook.
• Ability to work both as part of a team and independently.
• Strong team player – able to collaborate constructively with colleagues inside and outside the department to ensure excellent client service.

What’s in it for you

Salary: €27,500 Annual Bonus Plan: 5%. Schedule: Sunday to Thursday from 11h30-20h00 (Sunday 09h00-17h30) Flexibility to cover public holidays (paid as overtime and receive an extra lieu day). During the training period (approximately 3 months): Work 4 days from the office (Monday to Thursday). After training, switch to a hybrid model: work 2 days from home, one of which is Sunday.

Employee Benefits

• 25 days holiday allowance plus bank holidays.
• Private Healthcare Insurance
• True Blue reward Scheme
• Annual performance-based pay review
• Annual Staff events
• Career Progression Opportunities
• A unique opportunity to work for a Global purpose led organization.

Location: Coslada, Madrid

Full time Affiliated Companies Affiliated Companies: World Courier de Espana, S.A.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora provides reasonable accommodations to individuals with disabilities during employment process which are consistent with legal requirements. Messages and emails regarding anything other than accommodations requests will not be returned.

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.