International Agent Officer - French speaker

World Courier; Madrid; On-site; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Private Healthcare Insurance

25 days holiday allowance

True Blue reward Scheme

Annual performance-based pay review

Annual Staff events

Career progression opportunities

Job summary

World Courier de Espana, S.A. is seeking an International Agent to join our busy Operations and Customer Services team based in Coslada, Madrid.

You will be the primary contact for clients and agents in Middle East and Africa, coordinating shipments and maintaining excellent service across the network. Responsibilities include bookings, quotes, tracking, and clear communication for pick-up and delivery with emphasis on quality and timeliness.

Qualifications

• Fluency in English and French (verbal and written) is essential.
• Experience or knowledge of the logistics sector is desirable.
• Ability to follow procedures and provide relevant information upon request.
• Proficiency in MS Office: Word, Excel, Outlook.
• Strong team player with the ability to collaborate with colleagues inside and outside the department to ensure excellent client service.

Responsibilities

• Handle enquiries from clients, agents, and World Courier offices via phone and email in English and French.
• Receive bookings via email and update World Courier’s internal tracking system.
• Provide quotations via email.
• Monitor and track ongoing shipments and respond to deviations from the plan.
• Keep clients and World Courier offices updated on the status of their shipments, especially in case of delays.
• Action all notes sent in World Courier’s internal tracking system.
• Advise clear instructions for pick-up, special delivery, or temperature control handling to agents or destination offices on how a shipment should be managed.
• Communicate any temperature results promptly after delivery, checking and noting any deviations.
• Build and maintain relationships with World Courier offices, clients, agents, airlines, handling agents, and suppliers.
• Ensure internal systems are updated when new jobs are raised in the system.

Skills

English (fluent)

French (fluent)

Tools

MS Office

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

World Courier

Our commitment to People, Quality and Innovation means we deliver career opportunities that few others can match. From our beginnings 50 years ago couriering time sensitive high importance documents to today’s cutting edge logistics solutions for Cell & Gene Therapies that save lives, we now have over 3,000 employees at 140 offices in more than 50 countries.

We are hiring an International Agent to join our busy and fast-growing Operations and Customer services team based in Coslada, Madrid.

You will be the primary contact for clients and agents based in Middle East and Africa, as well as for the whole network of World Courier offices for shipments within these regions.

You will have the responsibility to book shipments and ensure that everything is done in a quality and timely manner so that shipments are delivered on time and in perfect conditions.

Functions

• Handle enquiries from clients, agents, and World Courier offices via phone and email in English and French.
• Receive bookings via email and update World Courier’s internal tracking system.
• Provide quotations via email.
• Monitor and track ongoing shipments, responding to any deviations from the plan.
• Keep clients and World Courier offices updated on the status of their shipments, especially in case of delays.
• Action all notes sent in World Courier’s internal tracking system.
• Advise clear instructions for pick-up, special delivery, or temperature control handling to agents or destination offices on how a shipment should be managed.
• Communicate any temperature results promptly after delivery, checking and noting any deviations.
• Build and maintain relationships with World Courier offices, clients, agents, airlines, handling agents, and suppliers.
• Ensure internal systems are updated when new jobs are raised in the system.

Requirements

• Fluency in English and French (verbal and written) – Essential.
• Prior experience or knowledge of the logistics sector – Desirable.
• Ability to follow procedures and instructions and provide relevant information upon request.
• Proficiency in MS Office: Word, Excel, Outlook.
• Ability to work both as part of a team and independently.
• Strong team player – able to collaborate constructively with colleagues inside and outside the department to ensure excellent client service.

What’s In It For You

• Salary: €27,500
• Annual Bonus Plan: 5%.

Schedule

• Monday to Friday 07h30 to 16h
• Flexibility to cover public holidays (paid as overtime and receive an extra lieu day).

Excellent Employee Benefits

• 25 days holiday allowance plus bank holidays.
• Private Healthcare Insurance
• True Blue reward Scheme
• Annual performance-based pay review
• Annual Staff events
• Career Progression Opportunities
• A unique opportunity to work for a Global purpose led organization.
• Location: Coslada, Madrid

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier de Espana, S.A.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned