IT Help Desk

BYD Europe; Madrid; Presencial; EUR 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Commuting allowance

Training & development

Team events

Inclusive culture

Descripción de la vacante

BYD Iberia is seeking an IT Help Desk Specialist to deliver first-line technical support for employees in Madrid. You will troubleshoot hardware, software, and network issues, manage user accounts, and ensure services run smoothly through ticketing systems and SLAs.

Join a fast-growing tech organization and help protect our zero-emission mission by promoting cybersecurity best practices, onboarding new users, and collaborating with EU and HQ IT teams on upgrades and deployments.

Formación

• Bachelor's degree in IT or related field or equivalent practical experience.
• Fluent in English and Spanish (written and spoken).
• At least 3 years' experience in IT Help Desk or Desktop Support.
• Strong knowledge of Windows OS, Microsoft 365, and Active Directory.

Responsabilidades

• Provide first-level IT support for hardware, software, network, and system issues via ticketing systems, phone, email, and in-person.
• Diagnose, troubleshoot, and resolve end-user problems; escalate complex issues when needed.
• Install, configure, and maintain desktops, laptops, mobile devices, printers, and IT hardware.

Conocimientos

English

Spanish

Customer service

Troubleshooting

Windows support

Active Directory

Educación

Bachelor's degree in IT or related field

Herramientas

Windows OS

Microsoft 365

Active Directory

Networking basics

ITSM tools

Descripción del empleo

Who We Are

BYD Group is a leading, high-tech multinational company based in Shenzhen, China. Operating in four core fields: IT, automotive, new energy, and rail transit, BYD employs over 300,000 people worldwide.

At BYD Iberia, we are redefining the future of mobility. As part of the world's leading New Energy Vehicle company, we are committed to building a sustainable, zero-emission future where technology and nature coexist in harmony.

Your Mission

As an IT Help Desk Specialist, your mission is to provide first-line technical support to BYD Iberia employees, ensuring the smooth operation of IT services, systems, and end-user devices. You will play a key role in resolving technical issues, supporting users, and maintaining a productive and efficient IT environment across the organization.

What You'll Be Doing

• Provide first-level IT support for hardware, software, network, and system-related issues through ticketing systems, phone, email, and in-person assistance.

• Diagnose, troubleshoot, and resolve end-user technical problems, escalating complex issues to higher-level support teams when required.

• Install, configure, and maintain desktop computers, laptops, mobile devices, printers, and other IT equipment.

• Support Microsoft 365, business applications, user accounts, access management, and password-related requests.

• Monitor and manage IT service requests, ensuring timely resolution and adherence to service level agreements (SLAs).

• Assist in onboarding and offboarding employees, including account creation, device setup, and access provisioning.

• Maintain accurate records of incidents, requests, asset inventories, and technical documentation.

• Collaborate with the EU IT and HQ IT teams on system upgrades, deployments, maintenance activities, and IT improvement initiatives.

• Provide user training and guidance on IT tools, cybersecurity awareness, and best practices.

• Ensure compliance with company IT policies, security standards, and relevant legal requirements.

What You Bring

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.

• Fluency in English and Spanish (written and spoken).

• at least 3-year experience in IT Help Desk, Desktop Support, or Technical Support roles.

• Good knowledge of Windows operating systems, Microsoft 365, Active Directory, computer hardware, and basic networking concepts.

• Strong troubleshooting and problem-solving skills, with the ability to identify and resolve technical issues efficiently.

• Customer-oriented mindset with excellent communication and interpersonal skills.

• Ability to prioritize tasks, manage multiple support requests, and work effectively under pressure.

• Highly organized, proactive, and committed to delivering high-quality user support.

• Experience with ticketing systems and IT service management tools is an advantage.

• Native or professional proficiency in Chinese is a strong plus.

Why Join Us

• Join a fast-growing company and industry that represents sustainable technology and innovation.

• Competitive remuneration package based on experience and performance, including commuting allowance.

• Team-building activities and continuous learning opportunities.

• Supportive and inclusive work culture.

• Opportunities for career growth and professional development.

• Cross-national training: Participate in training sessions across various countries, gaining valuable global insights and experience.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and creates a world of clean air. We are looking for talented individuals who connect with this mission and want to create a positive impact by joining a diverse and dynamic team